ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Brady Chapman Holland & Associates Inc.
Houston, TX, United States
Are you passionate about insurance and quality control? BCH is actively seeking a Technical Account Manager to join our Commercial Lines Team. As a Technical Account Manager, you’ll utilize your expertise to handle specific quality control aspects of client service while fostering strong relationships with clients, internal teams and insurance part
Job Source: Brady Chapman Holland & Associates Inc.AWC, Inc.
Houston, TX, United States
AWC takes great pride in being trusted Automation and Controls Specialists, offering industrial automation and process technology solutions to enhance Manufacturing and Utility operations. Our team of over 600 employee-owners is committed to working together to challenge the status quo. We are currently in search of a skilled Technical Account Mana
Job Source: AWC, Inc.Aspira
, TX, United States
Position Purpose and Impact The Aspira Solutions division Technical Account Manager (TAM) plays a pivotal role in bridging the gap between Aspira and its clients. Driving customer satisfaction and retention, the TAM is a critical member of the organization and serves to deliver best-in-class client interaction and operational initiatives. The prim
Job Source: AspiraSenior PsychCare
Houston
Job Description Job Description Salary: 60K-75K DOE Technical Account Manager ABOUT US: Senior PsychCare Health (SPC Health) provides fully integrative behavioral health services to the long-term care patient, at their facility. Services include individual, family, and group therapies, along with diagnostic evaluation and collaborative interventi
Job Source: Senior PsychCareThe Work In Me LLC
Houston, TX, United States
Our client is a dynamic and rapidly growing energy services company that has accomplished 10 asset acquisitions in the last 24 months. Due to this impressive growth, they are seeking a Technical Accounting Manager to join their team and help drive their continued success. The company offers: A comprehensive compensation package that includes a st
Job Source: The Work In Me LLCSenior PsychCare
Houston, TX, United States
Technical Account Manager ABOUT US: Senior PsychCare Health (SPC Health) provides fully integrative behavioral health services to the long-term care patient, at their facility. Services include individual, family, and group therapies, along with diagnostic evaluation and collaborative intervention between the therapy team and the psychiatric team
Job Source: Senior PsychCareCitgo Petroleum Corporation
Houston, TX, United States
Our Favorite CITGO Perks are:: Remote Work options available for eligible positions Options are department and/or location specific 9/80 Work Schedule Option (where applicable) Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees Paid Vacation Time Company-Paid Holidays Parental Leave Excellent 401(k) Match Pension Plan
Job Source: Citgo Petroleum CorporationCITGO
Houston, TX, United States
Remote Work options available for eligible positions Options are department and/or location specific 9/80 Work Schedule Option (where applicable) Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees Paid Vacation Time Company-Paid Holidays Parental Leave Excellent 401(k) Match Pension Plan Company-Paid Sick Leave and Lo
Job Source: CITGO, TX, United States
Cisco is taking Vulnerability Management to new levels, giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see phenomenal growth as some of the top companies in the world flock to our platform. We have robust venture funding and an astonishing team who will fight beside you to accomplish the impossible.
As a Software Consulting Engineer (TAM) you will be a part of Cisco’s Customer Success team, reporting into the Leader, Customer Success. You’ll guide a strategic portfolio of assigned customers for quick and consistent technical adoption.
REQUIRED QUALIFICATIONS
Minimum 5 years of work experience in customer success, resident engineer, network engineer, or similar roles in the vulnerability or risk management space.
Minimum 2+ years of work experience in account management or sales capacity.
Bachelor's degree required in an appropriate field of study.
Experience in configuring, testing and troubleshooting various networking products/solutions.
Technology and systems: Comfortable with the following software: Zendesk, JIRA, Salesforce.
Hands-on scripting experience preferred.
API familiarity is required.
RESPONSIBILITIES:
Own the overall technical implementation and relationship with assigned customers.
Increase adoption, training, best practices and feature requests through strong technical knowledge in the security and risk management space.
Establish a trusted/strategic technical advisor relationship with each assigned client and drive continued integration of our security and vulnerability products and services
Maintain deep technical competence on the platform and provide both basic and advance training sessions for customers.
Facilitate integration of Kenna into overall workflow in customer environments including operation with ticketing, compliance and asset management solutions (may require Kenna API scripting).
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Responsible for maintaining customer satisfaction levels necessary to ensure renewal
Advocate customer technical needs/issues cross-departmentally.
Analyze and provide data to the product and engineering organizations to enable effective decision-making and prioritization.
Create knowledge-based content such as troubleshooting tips and best practices
Manage customer communications and expectations to resolve their issues and questions effectively and efficiently
Manage internal/external communications and expectations during an escalation event.
Facilitate and demonstrate effective and documented reproduction and problem identification
Exhibit and inspire the highest levels of customer empathy and curiosity
Demonstrating and instructing how to meet and communicate with the customer where they are at.
Assist with team leadership required practices as-needed, including but not limited to reporting, upkeep of team materials and assistance with implementation of process improvement as it pertains to the Customer Success Team.
Partner effectively with Kenna Security teams to address customer concerns efficiently and decisively.
PREFERRED QUALIFICATIONS
Ability to multi-task and work in a dynamic environment.
Experience with security products is a plus.
People person: Loves working with people and providing top tier customer support to solve problems, teaching and training, and has examples of making a customer wildly successful.
Team Player: Proven track record of adding value to multiple teams. Will work cross-functionally to help make customers be more successful.
Excellent communicator: Present and communicate value, influence decision making, and convey credibility all levels of the organization including the executive level.
Excellent listener: Proven track record of identifying customer pain points, uncovering additional revenue opportunities, and showing empathy to those they work with.
Proven multi-tasker: Ability to manage multiple projects and activities at a time while paying strict attention to detail and deadlines.
Problem solver: Track record of identifying issues and finding creative ways of solving the problem with positive outcomes.
Inspiring and motivating: Inspire others' commitment to their work and organizational excellence.
Availability to provide occasional after-hours support on a scheduled / non-scheduled basis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
#J-18808-Ljbffr
Technical Account Manager - Cisco Vulnerability Management jobs in , TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.