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OneAmerica Financial Partners, Inc.
Indianapolis, IN, United States
** Senior Service Delivery Manager** **Job Category****:** Information Technology **Requisition Number****:** SVCDE003654 Showing 1 location **Job Details** **Description** At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employ
Job Source: OneAmerica Financial Partners, Inc.OneAmerica Financial Partners, Inc.
Indianapolis, IN, United States
** Service Delivery Manager Lead** **Job Category****:** Information Technology **Requisition Number****:** SERVI003631 Showing 1 location **Job Details** **Description** At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee
Job Source: OneAmerica Financial Partners, Inc.Anthem, Inc.
Indianapolis, IN, United States
**Customer Service IT Delivery Manager** Location: Indianapolis, IN JobFamily: Information Technology Req #: PS66775 Date Posted: Feb 14, 2022 **Description:** **Description** SHIFT: Day Job SCHEDULE: Full-time *Position ideally located in Indianapolis, IN but will consider other locations. Job Responsibilities: Responsible for mainta
Job Source: Anthem, Inc.Strykermeded
, IN, United States
**IT Senior Manager, Service Delivery** **Gurugram, Haryana, IN** Builds organizational capability. A strategic executive who continuously breaks down barriers, identifying new and more effective ways to accomplish tasks and goals. **Sets direction. An innovator who defines ways to create value and deliver on Strykers mission and strategic impera
Job Source: StrykermededLarsen & Toubro Infotech
, IN, United States
**Delivery Manager : Cloud Services** * **Please wait...** **Location:** IN - Delivery ownership of a portfolio of accounts involving cloud services for Lifescience delivery unit - Keep track of all cloud projects delivery health and report status back to delivery Lead/Head - Collaborate with vertical delivery partner/client partners to sustain
Job Source: Larsen & Toubro InfotechArista Networks
indianapolis, in
Arista Networks is an industry leader in Cognitive Cloud Networking for mission critical data center and campus environments. Our award winning open source platforms change the way that organizations build, deploy and operate next generation networks. A lot of companies pay lip service to company values. At Arista, we take them seriously. We belie
Job Source: Arista NetworksArista Networks
Indianapolis, Indiana
Job Description What Will You Do? Arista seeks an Advanced Services Engineer to provide advanced post-sales support, guidance and assistance to account teams to address specific customer needs in Indiana or Ohio Valley territory. In this position, you will be working as a technology expert in the routing & switching space to design, implement, a
Job Source: Arista NetworksAvaya Inc.
, IN, United States
** Service Delivery Manager (Mumbai or Bengaluru)** Date: Dec 18, 2021 Location: Bengaluru, KA, IN Requisition ID: 31413 **About Avaya** Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping w
Job Source: Avaya Inc., IN, United States
****
Position
Service Delivery Manager NW
Availability From
Qualification
Diploma/ Bachelor/Master Degree
Experience
Experience Level: 12 to 15 years
Work Location
Bangalore
24x7 Shifts
Yes Should be flexible to support during customer business hours and if needed rotating shifts
Job Responsibilities
The delivery manager is responsible for the delivery management and improvement of IT services in his/her area of technical domain to support the business and meet user needs, using a set of well-defined best practices. He/she standardizes the change process and communicates to business partners accordingly.
- Liaise with vendors and govern technically the deliverables as per agreed SLAs/KPIs. Monitoring for supplier service performance.
- Ensure Service Quality with proper governance for all vendors
- Run service improvements as part of service quality initiatives
- Accurate monitoring and quality assurance of the CMBD
- Assess Network level changes and provide approval as needed for execution
- Risk tracking and mitigation
- Assist Vendors in technical troubleshooting during critical situations (Major Incidents or Critical Change planning / execution)
Key Deliverables:
- Service Quality and Service Governance
- Service Reviews and Service Improvements
- Technical Governance
Skills Required
- Excellent understanding of Network Architecture & Operations
- High customer orientation
- Can assess Network changes with regards to correctness and completeness
- Knows methods ensuring quality
- Knows the methods and concepts to ensure operation even if one of the components fails
- Experience in process analysis and process optimization
- Experience with operational processes according to ITIL
- Experience in the moderation and conflict resolution of heterogeneous, partly interdisciplinary groups
- High methodological competence in particular good knowledge and experience in project management
- Outstanding analytical and conceptual skills for structuring complex issues
- Strong self-initiative and independence
- Expertise in using business consulting methods, tools and standards, and can apply them independently
- Is capable to transfer best practices, experiences and knowledge to others
- Communicates clearly, precisely, convincingly and appropriately to the situation
Sovereignty in dealing with stakeholders in an intercultural project environment
Positions Required
1
****
Position
Service Delivery Manager NW
Availability From
Qualification
Diploma/ Bachelor/Master Degree
Experience
Experience Level: 12 to 15 years
Work Location
Bangalore
24x7 Shifts
Yes Should be flexible to support during customer business hours and if needed rotating shifts
Job Responsibilities
The delivery manager is responsible for the delivery management and improvement of IT services in his/her area of technical domain to support the business and meet user needs, using a set of well-defined best practices. He/she standardizes the change process and communicates to business partners accordingly.
- Liaise with vendors and govern technically the deliverables as per agreed SLAs/KPIs. Monitoring for supplier service performance.
- Ensure Service Quality with proper governance for all vendors
- Run service improvements as part of service quality initiatives
- Accurate monitoring and quality assurance of the CMBD
- Assess Network level changes and provide approval as needed for execution
- Risk tracking and mitigation
- Assist Vendors in technical troubleshooting during critical situations (Major Incidents or Critical Change planning / execution)
Key Deliverables:
- Service Quality and Service Governance
- Service Reviews and Service Improvements
- Technical Governance
Skills Required
- Excellent understanding of Network Architecture & Operations
- High customer orientation
- Can assess Network changes with regards to correctness and completeness
- Knows methods ensuring quality
- Knows the methods and concepts to ensure operation even if one of the components fails
- Experience in process analysis and process optimization
- Experience with operational processes according to ITIL
- Experience in the moderation and conflict resolution of heterogeneous, partly interdisciplinary groups
- High methodological competence in particular good knowledge and experience in project management
- Outstanding analytical and conceptual skills for structuring complex issues
- Strong self-initiative and independence
- Expertise in using business consulting methods, tools and standards, and can apply them independently
- Is capable to transfer best practices, experiences and knowledge to others
- Communicates clearly, precisely, convincingly and appropriately to the situation
Sovereignty in dealing with stakeholders in an intercultural project environment
Positions Required
1
**Benefits**
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Service Delivery Manager - Network Services jobs in , IN, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.