Security Portfolio Account Manager

Atlanta, GA, United States

Job Overview:

Position: Account Manager

Location: Atlanta, GA

Shifts: Varies

Salary: 50,000

We are seeking a highly skilled and experienced Security Account Portfolio Manager to join our team in the Metro Atlanta market. The Security Account Portfolio Manager will be responsible for overseeing and managing a portfolio of security accounts, ensuring the delivery of high-quality security services, and maintaining strong client relationships. The successful candidate will possess a deep understanding of security operations, risk management, and client engagement.

Key Responsibilities:

Client Relationship Management:

Develop and maintain strong relationships with clients in the Metro Atlanta market.

Act as the main point of contact for clients, addressing inquiries, concerns, and providing timely updates.

Conduct regular meetings with clients to assess their security needs and ensure satisfaction.

Security Portfolio Oversight:

Manage a portfolio of security accounts, ensuring effective implementation of security measures.

Collaborate with security teams to develop and implement customized security plans based on client requirements and risk assessments.

Conduct regular reviews of security procedures and protocols to identify areas for improvement.

Risk Assessment and Mitigation:

Conduct thorough risk assessments for each client's premises and develop strategies to mitigate potential security risks.

Stay updated on industry trends and emerging threats to proactively address security challenges.

Team Collaboration:

Work closely with security personnel, ensuring proper training, supervision, and adherence to established protocols.

Foster a collaborative and cohesive team environment to enhance overall security operations.

Financial Management:

Monitor the financial performance of the security portfolio, ensuring budget adherence and profitability.

Provide accurate and timely financial reports to senior management.

Emergency Response and Incident Management:

Develop and implement effective emergency response plans for clients.

Coordinate with response teams in the event of security incidents and ensure timely resolution.

Compliance:

Ensure that all security operations comply with local, state, and federal regulations.

Stay informed about changes in legislation affecting security operations in the Metro Atlanta market.

Qualifications:

Proven experience in security management and client relationship management.

Knowledge of security technologies, risk assessment methodologies, and emergency response planning.

Strong communication and interpersonal skills.

Ability to work effectively in a fast-paced environment.

Relevant certifications (e.g., CPP, PSP) are a plus.

Expectations include one or more of the following essential job functions:

Using proper body mechanics while performing duties

Remaining alert and aware of surroundings

Ability to think clearly during crisis or high-stress situations

Demonstrate ability to work with other and interact appropriately

Communicate effectively with other members of staff and management team.

Use a computer or tablet with advanced competence to include: Guard tour system

Camera monitoring system.

Microsoft Office applications

Scheduling and timekeeping software

Required Experience, Education & Licenses:

Associates Degree (any discipline) preferred but not required

Minimum 5 years security management experience, previous police and or military experience preferred

Ability to pass any State-required training or other qualifications for licensing

Possess a valid driver’s license and clean driving record

Have one or more of the following: Active, Reserve or National Guard service (any branch)

Auxilary Police or Police Cadet service

Preferred experience in mixed use environment

Winteam Payroll experience preferred

Required Skills

Proficient computer skills including Microsoft Office, Google Apps, HR software, time-entry software, scheduling software, and learning management system software

Ability to utilize client monitoring equipment (guard tour, badges, cameras)

Effective oral and written communication skills

Active listening skills

Ability to assess and evaluate situations effectively

Ability to identify critical issues quickly and accurately

Attention to detail

Manage personnel, including schedules

Operate radio or telephone equipment and console monitors

Additional requirements

Must be at least 18 years old or the minimum age required by the State

Must be a US citizen or foreign citizen authorized to legaly work in the United States

Must not use illegal drugs

Must be able to pass a drug test with negative results (except when undergoing documented medical treatment)

Must have a mobile phone

Must have an e-mail address

Must have access to reliable/self-owned transportation that allows for short-notice response

Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable

Must be able to provide, upon offer of employment, a DD214 discharge document with discharge status (if applicable)

Physical Requirements and Environment

Minimal to no work in extreme temperatures is expected, however some situations may require outside work in extreme temperatures

Working on computer, sitting, telephone usage, driving, standing, walking/conducting rounds when necessary

Standing, walking, bending, light lifting, limited stretching and reaching

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