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ShipperHQ
Austin, TX, United States
Technical Support Engineer - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australi
Job Source: ShipperHQLatitude, Inc.
Austin, TX, United States
This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication
Job Source: Latitude, Inc.WalkMe™
Austin, TX, United States
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. As a Technical Support Engineer, you wi
Job Source: WalkMe™Trammell Venture Partners, L.L.C.
Austin, TX, United States
Unchained offers a suite of bitcoin financial services built on top of a unique collaborative custody model. These include: buying and selling bitcoin directly to and from cold storage, bitcoin retirement accounts, bitcoin-backed loans, concierge services to educate clients on best security practices, and cold storage solutions for institutions and
Job Source: Trammell Venture Partners, L.L.C.NESCO Inc
Austin, TX, United States
Summary: Act as a Technical Engineer supporting nationwide clients in diverse environments, delivering superior assistance as a key member of the production team. You will work directly with Community Financial Institutions and their IT/Operations teams. Primary responsibilities would be ensuring that daily files are successfully loaded through va
Job Source: NESCO IncAutofleet, Ltd.
Austin, TX, United States
We are making the future of mobility come to life today. At Autofleet we support the world’s largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization. You Are: Our ideal candidate is service orie
Job Source: Autofleet, Ltd.ShipperHQ
Austin
Job Description Job Description Technical Support Engineer - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the
Job Source: ShipperHQSonarSource
Austin, TX, United States
Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues
Job Source: SonarSourceAustin, TX, United States
This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication skills.
Essential Job Functions
Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiable factors.
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
Independently define and drive analysis and research of more difficult technical customer problems. Involve appropriate resources in a manner that conserves staff time and yet provides resolution and consistent customer communication in a timely manner.
Validate product bug fixes to ensure regression-free solution and product functioning per specifications.
Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems.
Oversee and report on installation testing as these products move through the product release cycle.
Collaborate with R&D and other internal stakeholders during product problem resolution cycle.
Define and report on product supportability and readiness issue during the product life cycle.
Requirements
Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent experience
Typically 2-5 years of relevant experience
Aptitude for complex technical problem solving
Must be in Austin, TX or willing to move.
NEED experience reading/understanding OOP code
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Technical Support Engineer jobs in Austin, TX, United States
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