Public Relations Specialist

Austin, TX, United States

AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world’s best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 17,000 eCommerce retailers like Amazon, Harry’s and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.

Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.

At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.

We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

Your Mission:

As a PR Specialist, you will be responsible for public relations and corporate communication activities at AfterShip. This role calls for someone who is both a storyteller and a relationship-builder, equally able to write about our products and initiatives in a compelling way and build lasting connections with media, partners, and our community.

The ideal candidate will have serious skills when it comes to PR—a team player who thinks strategically, can see creative stories and bring them to life, and respond quickly to crises and shifting priorities. Reporting into the Senior Manager of Communications, you’ll work closely to develop innovative ways to get our brand in front of more eyes.

You’ll be putting together media collateral and pitching company news, but also be asked to jump in to help create top-of-funnel content including blog posts, customer stories, surveys, and more.

We work on a remote-first, hybrid flexible basis, which means by default we work from home and each team can determine an in-office cadence that works best for them. The PR Specialist is part of AfterShip's Global Marketing team, and there may be the need to work outside of regular office hours for team meetings or in order to collaborate with members of the team in APAC up to twice a week.

What You’ll Do:

Oversee media outreach that supports product launches, company initiatives, and other newsworthy events.

Formulate PR plans that enhance AfterShip’s brand voice and presence through online and offline channels.

Work collaboratively to develop processes involving news releases, social media outreach, content marketing, research, interviews, media training, and additional support on special projects.

Write, prepare, and publish press releases and other PR-related copy aligned with the standards of AfterShip and our partners.

Contribute to the creation of content that supports the growth of our brand, including pitching ideas and helping sculpt editorial and customer stories, data-backed reports, and collateral for hiring and CSR initiatives.

Communicate regularly with industry publications to contribute expert articles and blogs, and to seek editorial coverage.

Collaborate with stakeholders to deliver on-message communications for public-facing channels.

Work with our social media specialist to develop promotional and distribution strategies for content projects.

Monitor and track our brand presence in the market.

Develop a strong understanding of the post-purchase environment, including our company’s brand, customer needs, key differentiators, and market trends.

Collaborate with our partnership team to prepare applications for industry awards and other opportunities.

Cultivate relationships between AfterShip and thought leaders and influencers in the eCommerce and post-purchase space.

Who We're Looking For:

3+ years experience in Public Relations and Communications; Bachelor’s degree in a related-field preferred;

Exceptional communication and organizational skills, including the ability to cooperate cross-functionally or to work independently to deliver results;

Ability to stay always up to date on the latest market trends and able to translate that into compelling stories; direct experience in PR in B2B, SaaS, and/or e-commerce industry is preferred;

Excellent writing skills, with an eye for detail, ability to craft strong narratives informed by research; experience writing content like blogs and case studies is a bonus;

Strong understanding of the media landscape and how to pitch to reporters;

Keen instinct for recognizing pitching angles that aren’t immediately obvious as well as knowing which reporters should be included on a media pitch list;

Experience with the fundamentals of data analysis to assist in pitching data-backed stories and reports to media is preferred;

Favorable time zone overlap with APAC preferred.

At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission.

Why You Should Join Us:

We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.

We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.

Competitive compensation

Remote-first/hybrid-flexible work setups

Healthcare coverage offered from day 1

Retirement Plans including company match

Invest in your learning + monthly book perk

In-office lunch and commuter benefits for those located in our hub locations

We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

AfterShip empowers e-commerce businesses to grow and bring the best shopping experiences to their customers. The platform offers a suite of automation tools to help businesses with sales, marketing, order management, and shipment tracking.

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