Customer Experience Data Analyst

New York, NY, United States

As part of the Customer Experience & Insights (CX&I) team, you will have the opportunity to shape how the business reports, understands and acts on our customer feedback. This position will identify and satisfy data needs, ensure data quality and integrity, and assist the creation of easy-to-use, impactful reporting. You will collaborate closely with technical teams, key business partners and vendors, working with them on survey and customer data needs, streamline data processes and workflows, manage large datasets, conduct data hygiene, prep and connect data. The objective is to ensure the team delivers consolidated and enhanced reports for enterprise use and action.

Key Accountabilities include:

Ensure the end-to-end quality and integrity of data processes and resulting data sets, including traceability to data systems and sources of truth.

Own the creation, sharing and updating of key program documentation: standard operating procedures, reference documents and requirements, from documenting business needs, through data definitions, to ETL and joining procedures and preparation for reporting.

Efficiently and effectively perform and document Quality Checks and Data Monitoring, proactively identify and address process enhancements and support data linkages required for dashboarding and visualization.

Help guide technical partners on potential solutions for CX data processes implementation.

Exercise initiative and diligence in process and points along the data journey to identify root causes of issues, develop and implement solutions.

Comfortable supporting high volume, always-on data flows with hands-on support to trouble shoot, identify root causes and implement fixes for unexpected issues.

Other tasks as assigned, related to ongoing data, reporting and analysis projects.

Minimum Qualifications:

Bachelor’s degree or relevant experience

Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes.

Hands-on skills of defining and handling data, planning and managing ETL processes and outputs, and resolving anomalies.

Demonstrated familiarity with SQL for data creation, amendments and maintenance

Experience utilizing a business intelligence visualization tool such as Tableau, Power Bl

Advanced Excel skills (pivots, lookups, Analysis ToolPak functions)

High attention to detail and ability to create scalable solutions in data environments

An in-depth understanding of upstream and downstream impacts data, product, and business impact

Self-starter and must thrive in a collaborative cross-functional team environment while being process focused, and able to manage projects

Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines

Preferred Qualifications:

Min 3 years' Experience with SQL

Min 3 years of using Tableau and Tableau Prep for data preparation, data joins & creating and delivering reporting ready digital reporting

Understanding data, it’s impact on downstream processes, and experience working with technical teams to plan, execute, troubleshoot and resolve data related

Experience working with surveys and back-end enterprise tools

Passion for Customer Experience (CX) and helping organizations use data to achieve goals

Experience in Python and/or other data scripting languages

Understanding healthcare data

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement (http://www.dol.gov/agencies/ofccp/posters)

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $67,200 - $97,155

All Other Locations (within approved locations): $59,800 - $88,910

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.