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Customer Order Management

Baltimore, MD, United States

Position : Customer Order Management

Location : Sparks, MD

Duration : 12 Months contract

Total Hours/week : 40.00

1st Shift

Client: Medical Device Company

Job Category: Customer Service

Level Of Experience: Mid-Level

Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Work days/hours: M - F 8am - 5pm

Job Description:

Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.

Duties and Responsibilities:

Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses

Demonstrates knowledge of standard business practices and procedures

Performs tasks related to pre-sales service, order fulfillment and post-sales service

Addresses moderately complex issues

Resolves moderately complex customer issues with minimal supervision

Communicates complex information on products and services. Recommends alternate products to meet customer needs

Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills

Applies knowledge and skills to a variety of standard activities

Works with moderate guidance in own area of knowledge

Education/Experience:

Bachelor's degree required - 2-4 years’ experience

Strong communication skills

Physical Demands:

May be required to travel up to 10% of time

Computer Skills:

Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i

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Customer Order Management jobs in Baltimore, MD, United States

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