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EAG Services
Houston, TX, United States
EAG is currently seeking an Application Support Analyst III.ABOUT EAG:EAG is a dynamic and growing Consulting, IT, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service, management, and oil and gas industry experience while driving continuous value both for your clients
Job Source: EAG ServicesEAG Services, Inc
Houston, TX, United States
EAG is currently seeking an Application Support Analyst III. ABOUT EAG: EAG is a dynamic and growing Consulting, IT, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service, management, and oil and gas industry experience while driving continuous value both for your client
Job Source: EAG Services, IncWilliams
Houston, TX, United States
Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status,
Job Source: WilliamsJPMorgan Chase Bank, N.A.
Houston, TX, United States
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Employee Experience Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as yo
Job Source: JPMorgan Chase Bank, N.A.Computershare
Houston, TX, United States
Job Description Location: Houston, TX (Hybrid) This is a hybrid position primarily based in Houston, Texas. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible wo
Job Source: ComputershareAirswift
Houston, TX, United States
Our client, a major company in the energy sector, is seeking a Business Analyst to work within their facilities located in San Ramon, CA or Houston, TX for an initial 12-months contract. Responsibilities: Works closely with Health & Medicals (H&M) Global Business Support Manager in defining, designing and developing reporting/analytical needs and
Job Source: AirswiftService Corporation International
Houston, TX, United States
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! The Corporate Support team at SCI exists to provide analytical support for all corporate budgeting activities. We provide financial support to help Sr. Management make strategic financial decisions that impact the company’s bo
Job Source: Service Corporation InternationalCrown Castle International Corp.
Houston, TX, United States
Houston, TX 8020 Katy Fwy Houston, TX 77024, USA Description Position Title : BI Analyst III – P3 Role The BI Analyst III provides data and analysis services empowering decision makers through reports, dashboards and other interim solutions. S/he works closely with internal customers to develop requirements to monitor and assess the business t
Job Source: Crown Castle International Corp.Houston, TX, United States
EAG is a dynamic and growing Consulting, IT, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service, management, and oil and gas industry experience while driving continuous value both for your clients and EAG. Gain the satisfaction of knowing that you are creating an immediate and positive impact for your customers on a daily basis by joining the talented and driven team of E&P professionals at EAG!
Headquartered in Houston, TX, we focus on serving the upstream and midstream energy markets. Our mission is to deliver cost-effective business solutions to the oil and gas industry while providing a challenging and fulfilling experience to our employees. We seek individuals who enjoy expanding their knowledge of the oil and gas industry and related technologies while working as part of a team delivering complex projects.
EAG is starting the search for a highly skilled oil and gas Service Desk Support Analyst III.
The person in this role is expected to demonstrate daily the appropriate analytical, problem-solving and organizational skills to fulfill the responsibilities outlined below and generate quality results. Strong time management, written and verbal communication skills, including the ability to communicate with individuals at all levels of the organization, are essential along with the ability to work as part of a team. All members of the EAG team are expected to actively participate in our team environment, communicate with our customers in a professional and service-oriented manner and identify process improvement and optimization opportunities. As EAG continues to grow, members must be able to handle changing priorities, new challenges, and multi-tasking.
KEY RESPONSIBILITIES:
The IT Analyst is responsible for a variety of daily tasks including but not limited to the following:
Work directly with customers on system and application support issues and service requests.
System support and application support highly focused on Oil and Gas applications/services.
Align service-delivery capacity to business demands, while managing customer expectations and striving to ensure satisfactory outcomes.
Coordinate with team members to ensure timely resolution of incidents.
Ensure customer satisfaction by maintaining service status updates.
Order, process, configure, deploy, manage, and maintain equipment and inventory.
Use knowledge and judgment to diagnose issues and problems as they are reported into the Service Desk and resolve these issues as quickly and efficiently as possible.
Install and maintain hardware deployments.
Provide desktop and infrastructure support as needed.
Coordinate with carriers, service providers and vendors to correct issues.
Develop, manage, and maintain vendor relationships.
Provide technical assistance during mergers and acquisitions.
Develop and maintain support and operational processes.
Configure and maintain management and monitoring systems.
Plan, execute and support office moves.
Maintain hardware inventory and asset management.
Support Oil and Gas field personnel including those on drilling rigs and remote production offices.
This job description is not intended to be an all-inclusive list of duties and responsibilities of the position.
POSITION, EXPERIENCE & EDUCATION REQUIREMENTS (Minimum Qualifications):
Bachelor’s degree or equivalent experience.
Houston Based, able to travel to remote locations occasionally.
Minimum of 5 years in an IT Support/Analyst role.
Ability to work among multiple clients of different sizes, with varying needs and priorities.
Basic to intermediate networking skills:
VLAN configuration.
Switch and router configuration.
Routing protocol configuration (RIP, IGRP, EIGRP.)
Proficient scripting/development skills in PowerShell and Visual Basic.
Proficient administration abilities in either Office 365, Azure, AWS and other cloud hosting services.
Windows Server 2012 or later.
Active Directory Services.
Monitoring and alerting system configuration and management.
Networking protocols and components (DHCP, DNS, etc.)
Virtualization technologies including VMWare, HperV and VDI.
IT Security technologies (Defender, etc.)
Proficient in Microsoft Office.
Oil and gas industry experience is preferred.
Ability to work in a fast-paced, high energy technical environment.
High attention towards detail.
Advanced analytical and problem-solving skills.
Strong work ethic and excellent organizational skills.
Exceptional oral and written communication skills.
Must be eligible to work for ANY employer in the United States; we are unable to sponsor H1B applicants at this time.
WORK ENVIRONMENT:
EAG offers a variety of flexible schedules and models which would be confirmed during the interview process.
The selected candidate will work in our downtown office on a hybrid schedule.
People are EAG’s most valuable asset. We offer a competitive and comprehensive salary and benefits package to all employees, and invest in employee professional growth by providing a variety of educational and training opportunities.
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Support Analyst III jobs in Houston, TX, United States
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Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.