ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Connor Group
Austin, TX, United States
Connor Group has several offices with hybrid work arrangements. We are also hiring remote professionals for this position. Are you an intellectually curious, deal oriented professional who enjoys producing innovative solutions to complex business issues? Connor Group is seeking professionals who want to build off their existing accounting, operatio
Job Source: Connor GroupBraze
Austin, TX, United States
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside a
Job Source: BrazePenn Foster
Austin, TX, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies
Job Source: Penn FosterAdobe
Austin, TX, United States
Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies int
Job Source: AdobePing Identity
Austin, TX, United States
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come
Job Source: Ping IdentitySalesforce
Austin, TX, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies acro
Job Source: SalesforceSHI GmbH
Austin, TX, United States
Job Summary The Technical Account Manager on the Managed Services team serves as clients’ main point-of-contact for proactive post-sales managed services activities for SHI Managed Services in the ASG Product & MSP Group. The TAM is responsible for driving customer adoption of the SHI Complete and SHI Connect platforms and acts as the customer’s pr
Job Source: SHI GmbHdbt Labs
Austin, TX, United States
Your role as a TAM is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can add
Job Source: dbt LabsAustin, TX, United States
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The LightEdge Managed Service and Support Technical Account Manager will deliver professional and expert support to our Premium customers, engaging directly on complex projects. This role encompasses both the support and troubleshooting of customer issues as well as the creation of detailed supporting documentation. With a balanced approach, the Technical Account Manager excels in independently resolving complex challenges and, when necessary, orchestrating with internal operations teams to ensure prompt support and customer satisfaction.
Responsibilities This position will report to the Managed Services and Support Manager and will serve as the primary point of contact for assigned customers to address and resolve issues, demonstrating a trusted commitment to delivering a superior customer experience.
Engage in collaborative efforts with internal teams to streamline issue resolution and maintain regular communication with leadership, customer experience teams, and sales to align on customer strategies and feedback.
Conduct quarterly reviews with customers to evaluate and ensure the precision and relevance of technical documentation, fostering an environment of continuous improvement and alignment with customer objectives.
Facilitate and manage customer-driven projects and system upgrades, ensuring seamless integration and minimal disruption to customer operations.
Proactively monitor, diagnose, and resolve complex system alerts, and communicate effectively with customers and internal teams to maintain transparency and trust.
Create, update, and maintain critical support documentation
Oversee and provide technical support across various environments, mastering a wide range of platforms and technologies to ensure comprehensive customer support.
Perform thorough analyses and develop strategic plans for remediation and improvement, addressing both customer and internal issues to optimize system performance.
Demonstrate a versatile range of abilities in managing and diagnosing systems, covering tasks related to network, operating systems, SAN storage, backups, firewalls, DNS, hardware, servers, and virtual machines.
Participate in On-Call rotation, demonstrating readiness and expertise to address urgent needs, while also managing additional responsibilities as required to adapt to the dynamic needs of customers and the organization.
Requirements Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience will be considered
4-7 years of experience in a technical support or System Administration role with advanced knowledge supporting/administrating:
Windows and/or Linux Operating Systems
Virtualization technologies (VMWare preferred)
Server Hardware (Dell or HP a plus)
LAN Networks
MySQL, or MSSQL
VPN
SAN Technologies
DR/Backup Technologies
Experience working in a datacenter or managed service provider a plus
Experience using ServiceNow
Strong troubleshooting and problem-solving skills
Experience working and opening trouble tickets with vendors and / or telecom carriers
Excellent communication and interpersonal skills for work in a collaborative team environment
Capable of managing multiple projects simultaneously
Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
Able to maintain professional demeanor under stress
Demonstrated willingness to learn and adapt to changes in technology
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
#J-18808-Ljbffr
Technical Account Manager jobs in Austin, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.