Service Advisor
Glendale, CA, United States
We are seeking a highly motivated and client-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing excellent customer service and acting as a liaison between our customers and our service technicians. Your goal will be to ensure a smooth and satisfactory service experience for our clients.
Responsibilities:
Greet clients in a prompt and friendly manner.
Prepare estimates with proper documentation.
Write repair orders with sufficient and understandable detail to facilitate proper diagnosis.
Review vehicle service history and Acura's maintenance requirements to provide needed service information to the client.
Provide accurate estimates and clear explanations regarding service costs and potential repair options
Prepare and present detailed service orders to customers, ensuring clarity and transparency
Assist customers in understanding warranty coverage and assist with any warranty claims
Maintain customer records, including service histories and contact information
Perform quality control check when necessary.
Perform active delivery of the vehicle to the client upon completion
Keep updated on the latest technical information, service procedures, and Acura guidelines to provide accurate and reliable advice to customers
Requirements:
Previous experience as a Service Advisor or in a customer-facing role with Acura/Honda dealership is preferred
Strong communication and interpersonal skills with the ability to build rapport with customers
Proven customer service and sales skills
Knowledge of automotive service and maintenance, including understanding of service procedures, recommended maintenance schedules, and warranty coverage
Basic computer skills and proficiency in using automotive service software systems
Ability to multitask in a fast-paced environment and prioritize work effectively
Attention to detail and ability to ensure accurate documentation and record-keeping
Valid driver's license and an excellent driving record
We offer a competitive salary and comprehensive benefits package.
The Service Advisor position Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation plus bonus totaling between $65,000 and $100,000 annually.
If you have a passion for providing exceptional customer service and thrive in a team-oriented environment, we would love to hear from you.
#J-18808-Ljbffr