Warranty Administrator
Tulsa, OK, United States
Jim Glover Chrysler Dodge Jeep Ram Fiat is family-owned and the top performing CDJRF dealership in the market!
We are seeking to hire an experienced Automotive Warranty Administrator to process Automotive Warranty Claims from customer vehicles on service and costs from vehicle repairs; Including, preparing, reviewing, completing and submitting factory warranty claims. Applicants should have experience, good customer service and computer skills, and a general knowledge of vehicle mechanical operations. We value our employees and invest in their success!
We offer:
Great Salary, Commission positions = Excellent Income!
Training
Medical insurance
Paid vacation
Career advancement opportunities
Employee discounts on vehicles, parts and service
Family-owned and operated with an excellent reputation in the community!
Essential Duties - Warranty Clerk: Process all claims by next business day following RO repair order finish date
Handle and resolve all claim corrections and charge-backs
Establish and maintain relations with the dealership employees
Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
Analyze problems, identify trends and develop strategies for maximizing claim process
Flag the technicians for the hours earned on the service they performed
Check each repair order against the vehicles service history to avoid duplicate claims
Provide a weekly report to the service manager regarding claim status
Report any fraudulent manipulation of warranty claims to the General Manager and Dealer Principle.
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
Assist service consultants in closing all open warranty and extended warranty RO's
Assist service consultants and technicians with any warranty questions
Assist with special projects, audits and reports as requested
Review and manage all aging schedules and reports
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
Attend all Warranty classes as needed
Any and all other daily duties as assigned by management as this is not an exhaustive list
Qualifications - Warranty Clerk: Experience is required
General automotive operational knowledge is required
Good work ethic and computer skills
Excellent customer service and communication skills
A positive attitude and professional appearance
Pleasant, energetic, conscientious, dependable, self-starter with ability to multi-task in a fast-paced environment.
Valid driver's license
High school diploma or equivalent
Must pass pre-employment background check and MVR
Training is available.
We are an equal opportunity employer and prohibit discrimination/harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.