Systems Administrator

Colorado Springs, CO, United States

The range for this role is $64,000 - $87,000

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This role includes opportunity to receive an annual bonus target of 5% of annual eligible earnings. Actual bonus amounts are determined by length of time in role, individual performance, and organizational performance.

Candidates must be willing/able to work onsite in our Colorado Springs, CO office.

Who We Are

At Christian Care Ministry (CCM) we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share, a healthcare sharing ministry for Christians, we cultivate that belief.

The Team

Everyone at Christian Care Ministry agrees to our Statement of Faith which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God to the best of our ability.

The Role

The Systems Administrator provides day-to-day hands on support to the organization servers, virtualized environment, cloud applications and migration, applications, networking, and mobile devices. This position may direct the responsibilities and prioritize the duties of the Tier I level Help Desk support team. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of support include LAN support, break/fix, software/hardware upgrades, patch management, application installs, and user support and training.

Seeking candidates who are interested in growing into a Sr. Systems Administrator role.

Essential Job Duties & Responsibilities

Install, configure, and maintain servers and mid to large-size computer systems to meet the current and future requirements of system operations, while maintaining the integrity and reliability of the system

Develop and maintain Apple servers and any additional equipment needed to manage iOS devices

Work as a customer advocate to ensure that the desktop maintains high performance and ease of use

Monitor systems operations, identify issues, and recommend and implement solutions

Monitor local and wide-area networks

Play a major role in Disaster Recovery planning and implementation

Provide change management communication in advance to end users regarding system changes, outages, and problems

Install, configure, test, and deploy Windows-based server operating systems and applications, protection utilities and add-ons, with ability to implement

Develop documentation and training materials for Deployment Technicians

Test and verify Standard Desktop image with supported hardware configurations

Develop and deploy packages and updates to desktop clients

Communicate with vendors to open support incidents and future purchasing options

Test compatibility with new Standard Desktops and Standard hardware configurations

Create, troubleshoot, and deploy packages and updates to Mac clients

Second and third level desktop-related trouble ticket support

Develop Service Desk materials to assist in the Tier 1 Help Desk technicians' ability to troubleshoot issues at the first level

Participate in the software packaging quality assurance process for all supported applications

Engineer laptop imaging process

Collaborate with Help Desk and Customer Service to deliver feature-rich and user-friendly laptops to users

Develop, publish, and maintain system documentation according to department standards

Maintain software inventory

Maintain software license compliance

Contribute to the exercise and expression of Christian Care Ministry's Christian beliefs

All other duties as assigned

Essential Skills & Abilities

Strong virtualization skills

Strong knowledge of Microsoft products (Windows, Exchange, and domain architecture) and electronic data interchange (EDI)

Extensive VMware virtualization knowledge and experience

In-depth understanding of network components and their interactions

In-depth knowledge of server-based Windows systems

Strong knowledge of Active Directory and Windows design

Strong knowledge of protocols and tools for systems preventive maintenance and network

Core Competencies/Demonstrable Behaviors

Collaborates - builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal user interaction to meet objectives

Courage - Stepping up to address difficult issues, saying what needs to be said, doing what needs to be done. This role requires one to press on even when difficult situations are presented

Manages Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear. Often as an IT professional, you are not clearly presented with all the information needed. However, this role requires that one must extract as much data and direction as possible from a situations that may be lacking information

Manages Complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications

Nimble Learning - Actively learning through experimentation when taking on new problems, using both success and failures as learning fodder

Education and/or Experience

High school diploma or GED with 3 years' experience directly related to IT OR

Bachelor's Degree in IT-related field plus 1 year experience in an IT environment required

Certifications

Microsoft Certified Solutions Associate (MCSA) preferred

VMware Certified Professional (VCP) highly preferred

Microsoft Exchange Server Training and or Certification (2016, 2019) highly preferred

Comptia A+ highly preferred

Microsoft Certified Professional (MCP) highly preferred

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

Medical

Health Savings Account

Employer Paid Life Insurance and Long-term Disability Insurance

Dental

Vision

Short-term Disability

Accident, Critical Illness, Hospital Indemnity

401(k) - up to 4% match

Paid-time off - accrued bi-weekly

Wellness plan

Employee Assistance Program

Anniversary Awards Program

Birthday Awards

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