Director - UX Content Strategist - Remote

San Antonio, TX, United States

Business Title: Director - UX Content Strategist - Remote

Requisition Number: 111954 - 92

Function: Business Support Services

Area of Interest:

State: TX

City: San Antonio

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an UX Content Strategist to join our Digital Nexus technology organization. This is a remote work opportunity.

Responsibilities:

Experiment with new AI tools and techniques in content creation and management, including testing and learning from new AI-driven content platforms and tools; develop strategies for voice search and AI-driven conversational interfaces, like chatbots or virtual assistants, creating content that is optimized for spoken language and understanding nuances of conversational AI

Contribute to training and managing AI models with the right data to ensure that the generated content is relevant, accurate, and aligns with the brand's voice and objectives; stay up to date with regulations and laws regarding data privacy, AI, and digital content

Develop user personas and tailor content to address specific user segments, ensuring a personalized and relevant experience; conduct user research to understand audience needs, preferences, and behaviors, translating insights into actionable content strategies; utilize data and analytics to measure content performance and make data-driven decisions to optimize the user experience

Create and maintain a content calendar to ensure timely delivery of high-quality content; optimize content for search engines and implement SEO best practices; collaborate with internal stakeholders to ensure consistent brand messaging and voice across all content

Manage consistent and well-formed taxonomy across all enterprise platforms, including navigation and tagging, while also collaborating with UX/UI designers to contribute to the information architecture of digital products; provide guidance and support to content creators, including writers, designers, and videographers

Define and manage Content governance activities to ensure continuous engagement of various stakeholders in terms of their feedback, contributions, and inputs into ongoing Content initiatives; work closely with firm's practice Content and Knowledge Managers for various practices to ensure there is a strategy for consistent creation, management and sharing of content with appropriate quality, accessibility, and efficient collaboration among the constituents

Qualifications:

Minimum ten years of recent experience in crafting, and generating, deploying and managing content and content strategies, processes and solutions; minimum five years of recent leadership experience in business facing, leading enterprise-wide knowledge transformation programs, including org change management, product/process adoption, and managing value by metrics/KPIs

Bachelor's degree from an accredited college or university in marketing, communications or a related field is preferred

Extensive experience working in ServiceNow and SharePoint (or similar platforms); proven experience as an UX Content Strategist or a similar role; experience in user adoption strategies, change management as well as transforming cross functional teams, and diversified business units

Deep understanding of Human Centered Design, copywriting, content marketing, SEO, and digital marketing trends

Exceptional project management and organizational skills

Strong content, collaboration, program and communication management and agile delivery method experience; excellent presentation skills with focus on details and quality

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.

Follow this link to obtain salary ranges by city outside of CA: https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6669_9_24

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 2

GF: 15310