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Family Dollar
Feasterville-Trevose, PA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarEDSI
Norristown, PA, United States
Customer Service Representative Regular Full-Time Overview Salary $40,000 year Job Title: * Customer Service Representative/Administrative Assistant * Job Summary Provides quality service to customers by greeting visitors, making an assessment of their needs and directing them to appropriate services or staff. Coordinates the overall function
Job Source: EDSIRedner's
Bensalem, PA, United States
POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer
Job Source: Redner'sMedasource
Horsham, PA, United States
Customer Service Representative (Quality Complaints Coordinator) Horsham, PA 1 year contract The Quality Complaints Coordinator will be responsible for handling E2E product quality complaint activities and adverse events, including performing Medical Device Report assessments. Additionally, the role will need to manage the team's processes to ensur
Job Source: MedasourceSpark Packaging
Montgomeryville
Job Description Job Description Customer Service Representative Montgomery County, PA Day-to-day Role: Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately. Build cost estimates involving routing, manufacturing, and pricing information
Job Source: Spark PackagingThe School District of Philadelphia
Philadelphia, PA, United States
For forward-thinking administrators and educators opportunities abound in the School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city's more than 203,000 school-aged children. The District seeks District leaders who have a passion for working with schools, prin
Job Source: The School District of PhiladelphiaAshley Furniture
Burlington, NJ, United States
Retail Office Associates: ** Full–Time and Part-Time Career Opportunities ** Our Retail Office Associates are the cornerstones of our success. You can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement! Retail Office Associates treat our customers in a cordial, respectful ma
Job Source: Ashley FurnitureFamily Dollar
Upland, PA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarPhiladelphia, PA, United States
Job Title: Customer Service Representative
Department: Materials – Customer Support & Training
Reports to: Supervisor, Customer Service
Direct Reports: N/A
Location(s): 3050 Red Lion Road, 19114 Philadelphia, PA
1. Summary of Position: (Brief description of overall responsibilities and function)
Customer Service Representative (F/T)
Address Customer Facing Activities and Account Management Activities as described below.
2. Essential Duties and Responsibilities: (Specifically describe the essential duties and responsibilities in order of estimated percentage of time that is spent on each).
Duties and Responsibilities:
% of
Time
1.
Customer Facing Activities:
Manage Front Line communications to all assigned customers, answering all inquiries (internal and external) by Email, Telephone, Business to Business, Fax, or other communication, and directing the communication where appropriate to internal departments as required.
Manage the expectations of the customer, negotiating time lines for projects, and time lines for order expectations.
Answer all customer complaints, queries, requests for information including all issues that may arise (Customer reporting requests for historical sales, Shipping Issues, Pricing Issues, Warranty Requests / Warranty Denials, Service issues, Order Statuses, etc...), escalating where appropriate to Management / Customer Support Management.
Attend weekly/Bi-weekly meetings with customers regarding order book statuses, material updates, and general overview of the account (Coordinating with accounting, Customer Support Management, and Technical support to address all concerns / requests for information with the customer for the meetings).
45%
2.
Account Management Activities: Process all inbound orders from customers quickly and accurately within 48 hours (80%+ should be completed in a maximum of 24 hours).
Process all arriving warranty claims within a maximum limit of 72 hours (80%+ should be completed in a maximum of 24 hours), including follow-up of claims needing additional information for adjudication (Incomplete claims, AOG Claims). Insure adjudications are transmitted to the customer, including rejected claims
Process all arriving quotation requests within a maximum limit of 72 hours, and insuring lead time requests follow the LHD Service Policy.
Manage weekly follow-up of Customer Due materials (Cores Due, Rentals Due, Return Materials), including requests for paperwork, communication with the warehouse for statuses, and invoicing for non-return where appropriate.
Identify orders or issues that require immediate escalation due to the situation, urgency, part availability, or critical status, and review for Management Escalation, Work stoppage or AOG upgrade.
Manage pricing issues for ordered materials and quotations where SAP does not have active pricing, making requests to pricing department, request quotations from procurement to provide to the pricing department, calculate pricing for prorated materials, and insure pricing is updated in the system before shipment or invoicing of any materials.
Manage customer account with Finance including credit limits, credit card payments, over limit statuses, requesting manual order release requests with accounting, and escalating issues to Customer Support Management where appropriate regarding credit limit status.
Follow inbound shipments arriving for customer materials (Internal and External) to insure expedited processing within the warehouse, and immediate release of needed materials to customers.
Research part number issues for arriving orders, quotations, and claims using technical resources (IETP Technical Catalogue, Product Support Engineering, Field Reps), insuring follow-up until correct material is identified. Includes having at least a basic knowledge of the AW Parts catalogues and drawings.
Manage Customer Order Book daily, releasing orders and expediting orders due (internal and external), communicating with Material Planning, Procurement, Technical Support, International offices, for updates, escalating orders where appropriate to meet customer requirement dates / Service Policy Commitment Dates.
Other tasks as assigned in support of the team activities.
55%
TOTAL:
100%
Qualifications for Position :
A. Education and Experience
High School Diploma or equivalent required
Prior experience in customer service or related administrative support position.
Three to five years of experience using SAP in a customer support environment
C. Competencies & Attributes
Have a good phone presence.
Excellent written/oral communication skills.
Present a professional demeanor.
D. Licensure/Certification
N/A
E qual Opportunity Employer/Vet/Disability
Customer Service Representative jobs in Philadelphia, PA, United States
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