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Information Technology Specialist

Columbus, OH, United States

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iFuse Solutions is looking for an Information Technology Specialist for an onsite role in the Columbus Metropolitan area. The successful candidate in the Information Technology Specialist role provides technical assistance and support to internal and external customers at our company and its clients. Supports, monitors, and maintains remote client locations. Performs day-to-day maintenance and support. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

ESSENTIAL DUTIES

Ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution

Comprehension of networking protocols and concepts such as TCP/IP addressing, sub-netting, and vLANS

Ability to relay diagnostic information to engineering and networking departments

Perform software/hardware upgrades

Install, maintain, and repair network equipment, desktop hardware, and PC peripherals

Responsible for maintaining daily service calls and meeting requested SLA time frames based on client expectations

Familiarity with network-based PC Operating System deployment over multiple platforms as well as thin client environment

Provide detailed progress reports and project updates in a timely and accurate manner

Ability to relay technical information and instruction to client representatives who possess varying ranges of technical knowledge and background

Work with client facilities departments to ensure physical cabling infrastructure meets desired standards.

Ability to repeatedly carry items weighing up to 50 pounds

Ability to work from elevated locations such as on ladders or scaffolding

Maintain physical asset inventory maintenance

REQUIREMENTS

Understanding and familiarity with published IT policies and procedures

Process oriented (Planning, Analysis, Design, Implementation & Support)

Excellent organizational, communication (written & verbal), and interpersonal skills

High level customer service skills

Highly self-motivated and ability to work independently with minimal supervision

Team player

Experience working in a technical support environment

Ability to diagnose and accurately report networking problems

A+, Network+, Microsoft (Desktop or Server), Cisco certifications are desirable

Associates degree in a technical field is desirable

Basic understanding of varying versions of Microsoft Windows, Active Directory, Group Policy

Basic understanding of VoIP telephony

Experience with Microsoft Office applications local and hosted including an exchange environment and Office365

Ability to work with clients, technical staff, and vendors

Ability to lift and carry IT hardware as needed

Reliable Transportation

Valid driver’s license

May require evening and weekend work and occasional on-call responsibilities

May require more than 40 hours a week

Local and occasional long-distance travel is required

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