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Five Below
Hanover Township, NJ, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowFive Below
East Hanover, NJ, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowThe Home Depot
Woodbridge, NJ, United States
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associ
Job Source: The Home DepotMichaels Stores
Newark, NJ, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsRamsey-75 Interstate Shopping Center time typeFull time posted onPosted Yesterday job requisition idR00116146 Store - NWK-RAMSEY, NJ**We're here for the Makers! Come be a part of the team where innovation and teamwork come
Job Source: Michaels StoresIKEA USA
Elizabeth, NJ, United States
What you'll need to have Minimum Years of Experience: 7 • Previous retail experience required. • Previous management and leadership of large teams or groups required. • Proven track record with developing high level leaders • Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent orga
Job Source: IKEA USAThe Home Depot
Succasunna, NJ, United States
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associ
Job Source: The Home DepotHelloFresh
Newark, NJ, United States
Come see what's cookin' at HelloFresh! At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people. We are the industry leader in meal-kit subscription services and we're growing all the time. We
Job Source: HelloFreshAmerican Airlines
Newark, NJ, United States
Location: Newark Intl Apt (EWR-TRML) Cities: Requisition ID: 73078 This job will continue to be posted until at least 5/17/2024. If interested, please apply prior to this date. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your e
Job Source: American AirlinesMorristown, NJ, United States
** Customer Experience Manager**
Date: Dec 10, 2021 Location: Morristown, NJ, US
Requisition ID: 31510 **About Avaya**
Avaya OneCloud Solutions is global leader inContact center and unified communications capabilities , helping customers to fast-track your experience from ideas to reality!
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.
**Job Information**
Job Code: 00194001
Job Family: Research and Development
Job Function: Software Engineering
**Short Description**
Responsibilities:
Oversee Avaya OneCloud platform design and strategy for enhancing the customer & Partner experience across all digital touchpoints on the customer journey
Develop and maintain a product roadmap that has measurable success metrics. Ensure continual alignment with business priorities through frequent communication with stakeholders
Be an evangelist for OneCloud CCaaS customer at all levels of the organization. Develop compelling presentations and documentation to communicate a vision for CCaaS vision.
Understand the overall customer journey for CCaaS and decide the best ways to enhance overall customer experience
Partner with Marketing, Operations, Digital Product, and outside vendors to ensure product requirements are implemented according to product strategy and business needs as part of go-to-market planning
Work closely with Consumer Insights team & portfolio managers to integrate research findings into Live product design, roadmap planning, and leadership team discussions
Champion the needs of business teams and stakeholders throughout the product development process
Work collaboratively and drive the launch of the projects under your responsibility. Make thoughtful decisions and clear roadblocks to getting your product live
Qualifications:
1. 3-4 years experience in product and program development, with proven ability to deliver customer value in a fast-paced environment.
2. Demonstrated success in working collaboratively with a wide variety of business stakeholders.
3. Strong analytical skills and ability to use data to drive decision making in product development.
4. Strong executive communication skills with an open and direct communication style
5. Balance of hard skills and EQ, with the ability to pivot based on audience.
6. Industry experience in cloud communication platforms, contact centers, e-commerce.
#LI-SA1
**Experience**
7 - 10 Years of Experience People Management Experience **Compensation Data**
**COMPENSATION - SECTION PERTAINS TO COLORADO APPLICANTS ONLY**
(Colorado only*) Minimum salary of $131,900 + bonus + benefits.
Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
**Education**
Bachelor degree or equivalent experience Advance Degree preferred **Footer**
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
**Nearest Major Market:** New Jersey
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Customer Experience Manager jobs in Morristown, NJ, United States
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