LEAD CARE MANAGER
San Diego, CA, United States
Job Details
Job Location : Main Campus - San Diego, CA
Position Type : Full Time
Education Level : High School
Salary Range : $19.00 - $20.00 Hourly
Job Shift : AM
Job Category : Behavioral Health Support Staff
Description
BE PART OF THE SOLUTION AT SAN DIEGO CENTER FOR CHILDREN
Youth and families are experiencing higher rates of mental health and physical health needs than ever before, and it’s difficult to find community resources and supports all on your own. Be part of a new program that works at assessing needs and connecting youth to resources that will meet those needs, all at no cost to the families.
Be able to have a hybrid work schedule, that includes time in the office and time out in the community during your work day.
Apply now to be a Lead Care Manager!
SUMMARY
Under the direction of the ECM Program Manager, the Lead Care Manager (LCM) provides direct service, as well as coordinates care management and functions as a part of a "Care Team" for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active member of the interdisciplinary team, a liaison with other programs and external health and social service providers in the community.
ESSENTIAL ROLES AND RESPONSIBILITIES
Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma- informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
Oversees the development and implementation of the Individual Care/Health Action Plans.
Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or community-based services.
Connect clients to other social services and supports that are needed (e.g., community support group).
With permission, coordinate/advocate on behalf of client with health care professionals (e.g., PCP).
Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction Techniques, and Trauma-Informed Care principles.
Work collaboratively with hospital staff regarding Transitional Care Planning.
Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and engagement includes phone calls, mailed information, and community visits.
Accompany clients to office visits, as needed and appropriate.
Evaluate progress and update goals.
Provide mental health promotion.
Arrange transportation, as needed.
Complete documentation within timeframes established by the individual action plans.
Attend weekly staff/team meetings and supervision.
Attend training as assigned (e.g., MI, ACEs Certification).
Collect and enter client data as requested
SKILLS AND ABILITIES
Interpersonal savvy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.
Ability to do home visits and outreach.
Experience with usage of EMR/EHRs/Care Management software.
Strong organization skills and ability to manage and maintain a personal schedule.
Ability to establish priorities and meet deadlines.
Ability to work independently within a virtual operating environment and a team.
Excellent oral and written communication skills.
Ability to exercise judgment in the application of professional services.
Active listening skills and genuine compassion for others.
Enjoys collaboration within a team environment and working with people of different skills and experience.
Knowledge of community resources in the local market.
Able to maintain clear professional boundaries with patients and coworkers.
Commitment to represent the organization with professionalism.
Demonstrates cultural humility and ability to work with diverse groups of clients.
Comfortable using computer for documentation, communication, and organizing work.
Qualifications
MINIMUM QUALIFICATIONS
At least 3 years of relevant work experience.
High school diploma or GED required.
Valid CA Driver’s License.
Must be 21 years of age or older.
Ability to complete the training program and ongoing educational requirements.
Ability to work flexible hours, including occasional night/weekend work.
Access to personal transportation for home and community visits.
PREFERRED QUALIFICATIONS
Multilingual capabilities, especially Spanish/English.
Long-time resident of the community with good knowledge of community resources.
Prior experience as a Community Health Worker, Peer Support Specialist, Medical Assistant or similar role.
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