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Classic Kia Carrollton
Carrollton, TX, United States
Job Summary: Classic Kia of Carrollton is looking for an experienced and dedicated Service Advisor to join our team. As a Service Advisor, you will be tasked with ensuring that customers receive the very best service experience. You will be the liaison between the customers and the technicians, conducting all necessary transactions, while keeping c
Job Source: Classic Kia CarrolltonBrakes Plus
Highland Village, TX, United States
Job Description Job Description Company Description Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 100 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening new stores in each of these regions while mai
Job Source: Brakes PlusBrakes Plus
Irving, TX, United States
Job Description Job Description Company Description Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening new stores in each of these regions while mai
Job Source: Brakes PlusVehicular Activities
Plano, TX, United States
We are looking to add another Service Advisor to our award-winning team, are you the right candidate? Are you a great communicator who is willing to travel the extra distance to deliver an exceptional experience to your guests? Our Service Advisors are different and we expect results that are better than the best in the industry. Here's what makes
Job Source: Vehicular Activitiesfamily tire
Grapevine, TX, United States
Job DescriptionJob Description Benefits/Perks Careers Advancement Opportunities Flexible Scheduling Competitive Compensation Job Summary We are looking for a high-performing Automotive Service Advisor to join our successful service center. If you have a proven track record of sales experience and fantastic communication skills, we want to hear
Job Source: family tireBrakes Plus
Little Elm, TX, United States
Job Description Job Description Company Description Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 150 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening new stores in each of these regions while mai
Job Source: Brakes PlusBlue Compass RV
Denton
Start your journey with Blue Compass RV as we are looking a Service Advisor to join our team. WHAT WE HAVE TO OFFER Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we t
Job Source: Blue Compass RVMidas International, LLC
Watauga, TX, United States
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service advisors that are responsible for communicating with customers about their vehic
Job Source: Midas International, LLCLewisville
Job Description Job Description Description:
Automotive Service Advisor
Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline and continuous improvement.
We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business is defined in our Core Values, Vision and Mission statements.
BENEFITS:
Medical Insurance
Dental Insurance
Vision Insurance
Long- and Short-Term Disability Insurance
401(k)
Life insurance
Critical Illness
Hospital Indemnity
Accident Insurance
Paid vacation for full time employees
Employee discount on cars, parts, and service
Drug Free Work Environment
We’re passionate about our culture
Requirements:
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up to date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned
REQUIREMENTS:
High school diploma or general education degree (GED).
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Have quality customer service skills
Possess strong communication skills
Maintaining professional appearance.
Exceptional communication skills.
Willing to submit to a background check and drug screen prior to employment.
Valid driver's license and clean driving record that is acceptable to our policies.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.
Email Alert for Service Advisor jobs in Lewisville
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