Information Technology Specialist II: Telecom Solutions Architect

Pasadena, CA, United States

Information Technology Specialist II: Telecom Solutions Architect

Los Angeles County Employees Retirement Association (LACERA)

Pasadena, California

Annual Salary: $158,156- $207,444 DOE/DOQ

*75% Remote, 25% On-Site Position*

Must live within a 4-hour drive from Pasadena.

Join the dynamic team at Los Angeles County Employees Retirement Association (LACERA) and embark on an exciting journey as our next Information Technology Specialist II — Telecom Solutions Architect to lead the implementation of a NEW call center solution supporting 50+ agents, catering to over 180k active and retired members. As the technical lead of this bustling center, you’ll manage a team of up to four staff, ensuring seamless operations and delivering top-notch customer support. From conducting morning system checks to collaborating with security teams for system integrity, you’ll be at the forefront of innovation and excellence. This role isn’t just about managing telecommunications and Audio Visual (AV) systems (i.e., conference rooms, board rooms, public hearings, etc.); it’s about mentoring staff, driving technological advancement, and making a meaningful impact on critical government services. If you’re a detail-oriented problem solver with a knack for network infrastructure, a passion for enhancing user experiences, and a desire to partner with other IT division staff and collaborate with others, this could be a great match for you! Join us in fulfilling LACERA’s mission to protect, produce, and provide the promised benefits to its members – apply today!

View the full recruitment brochure here : https://indd.adobe.com/view/db3b86a2-715e-4516-87ac-323637aedb89

THE JOB / THE IDEAL CANDIDATE

The Telecom Solutions Architect will report to the Information Technology Manager, in the Infrastructure Section, and will have oversight of up to four direct reports. As a supervisor, they will actively mentor staff and enhance overall operational efficiency and adaptability. With the transition from an on-premises telephone infrastructure to hosted platforms like Microsoft Teams, this individual must possess adept knowledge in virtual setups and emerging technologies. Analyzing current functionality, assessing areas for improvement, and envisioning future capabilities are key responsibilities, requiring a deep understanding of network infrastructure and telecommunications protocols such as VoiP, SIP, and PBX. Public sector experience is also a plus, given the unique challenges and regulations associated with pension administration.

As the lead IT Architect of the AV and Telecommunications components for LACERA’s new call center solution, they will exhibit creative and visionary thinking – collecting data, exploring potential upgrades or improvements, comparing features and functionality, evaluating budgets and timelines, proposing recommendations to executive leadership, and assisting during the design and development process for system upgrades. In the boardroom setting, they also support hybrid setups, ensuring optimal experiences for participants and addressing feedback for seamless presentations. Technical expertise aside, they will foster collaboration across teams, from troubleshooting with call center agents to liaising with security and networking teams for system upgrades.

THE IDEAL CANDIDATE may also have some or all of the below:

DESIRED EDUCATION:

Degree(s): A bachelor’s or master’s degree from an accredited college or university with major study in information technology, computer science, cyber security administration, or a related field.

DESIRED CERTIFICATIONS:

Information Technology Certifications: CompTIA, ITIL

Information Security Certifications: CompTIA Security+, CISSP, CISM, Certified Ethical Hacker (CEH)

Cloud Certifications: AWS, Azure, GCP

Network Certifications: CCNA, CCNP, CCIE

PROGRAMS & KNOWLEDGE

Communications Programs and Knowledge: SIP, VOIP, PBX, Microsoft Teams

Network Protocols and Knowledge: TCP IP nomenclature, VPN, Ethernet, TLS

Information Security Programs and Systems: SIEM and SOC (current/future LACERA programs), ISO/IEC 27001, SOAR, XDR Antivirus, CASB, Firewalls and Firewall access control rules, Encryption Methodologies, DMZ, IDS/IPS

Programming Languages: PowerShell, Python, C#, Java, JavaScript, Rust, experience in secure coding practices SAST/DAST

Operating Systems: Microsoft, Linux, Lynx, z/VM

Consolidated Solutions: SASE, SD-WAN, CASB

Employment Standards – Selection Requirements

SPECIALTY EXPERIENCE:

Two (2) years of experience, within the last three (3) years, at the level of Information Technology Specialist I, LACERA*, or Data Systems Supervisor II, LACERA*, performing highly specialized and complex information systems analysis and design tasks related to telecommunications and audiovisual engineering and architecture. These include acting as a consultant or specialist in IT strategic planning, business automation planning, business process improvement, and/or application development, and providing leadership and overall project management for systems telecommunications and audiovisual development projects.

*Experience at the level of Information Technology Specialist I, LACERA includes acting as a consultant, technical expert, systems architect, or project manager in a specialized area of applications development, database administration, operating systems, cybersecurity, information system analysis, or network systems for a centralized IT organization. This is principal level technical expert.

*Experience at the level of Data Systems Supervisor II, LACERA, includes supervising through subordinate supervisors a large staff engaged in the analysis, design, and implementation of manual and electronic information and work processing systems, or coordinates the systems program of a centralized IT organization.

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

WORK SCHEDULE: As the LACERA Call Center’s operating hours are 7:30am-5:30pm, this leadership role will require early morning technology checks prior to opening.

SALARY AND BENEFITS

An annual salary of $158,156- $207,444 DOE/DOQ, plus a generous benefits package.

Candidates will have the opportunity for a hybrid work schedule, with a requirement to be onsite 25% of the time.

SELECTION PROCESS:

HOW TO APPLY:

Online Application: LACERA offers a simple and convenient online application (application process should only take 15 minutes). For consideration, please apply online by April 26th at https://www.governmentjobs.com/careers/lacera/jobs/4420046/information-technology-specialist-ii-lacera-telecom-solutions-architect?pagetype=jobOpportunitiesJobs and attach your cover letter (desired) and resume.

Only the highest qualified applicants will be invited to continue to the Appraisal (Oral) Interviewweighted 100%.The interview will assess the applicant’s knowledge, experience, and general ability to perform the essential functions of the position.

SAVE THE DATES: Those candidates which are determined eligible for hire under the Los Angeles County’s Civil Service Rules may be invited to the selection process. Round one interviews will be held virtually and take place on June 6th . Finalists will move forward to round two in-person interviews that take place on June 12th . Candidates invited to interview will need to be available for both days.

Please contact your recruiter, Wendi Brown, with any questions:

Email: [email protected]

866-929-WBCP (9227) toll free

541-664-0376 (direct)

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