Team Lead, Follow-Up

, AZ, United States

The Team Lead will be responsible for supervising the workflow and day-to-day activities of the team. The Team Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Lead must be able to proactively monitor daily work flow and staff productivity while adhering to R1’s key revenue performance and quality metrics.

Responsibilities:

Assist in establishing and implementing departmental initiatives.

Develop and coach team members in skills and process to promote quality.

Measure and monitor staffing levels, assign duties and responsibilities as appropriate.

Complete performance evaluations, and track time and attendance.

Prepare, analyze, and provide daily, weekly, and monthly productivity metrics.

Facilitate daily stand ups.

Troubleshoot and resolve issues with client concerns with a sense of urgency.

Train and educate staff on new process changes.

Fill in production gaps when needed.

Other duties as assigned.

Required Qualifications:

High School Diploma or GED.

Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook.

Excellent written and verbal communication skills.

Ability to work well independently and in teams.

Ability to prioritize, multi-task and work in a fast-paced, high volume environment.

Demonstrates strong leadership qualities and good decision-making abilities.

Must meet performance standards.

Desired Qualifications:

Revenue cycle experience.

Call Center experience.

Medical terminology.

Physical Requirements:

See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.

Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.

Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.

Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 5 lbs.).

For this US-based position, the base pay range is $16.16 - $24.79 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Learn more about Benefits (http://go.r1rcm.com/benefits) at R1

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package including:

401K with Company Match

Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability

Tuition Reimbursement

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”

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