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Role Number: 200514150
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are seeking a highly skilled and experienced Senior Technic
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Provide timely computer desktop and technology support, various IT services, knowledge, and solutions to UHD end-users. Understand technology issues by listening, asking follow-up questions, taking detailed notes, and using resources to research and solve problems. Always provide excellent customer service.Operate and test the functionality of all AV and integrated conference rooms. Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays. Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers.Perform installation, configuration, repair, maintenance, and upgrades on Windows/Mac hardware (main focus of Windows), related equipment, and various university applications. Related equipment includes but is not limited to desktops, laptops, iPads, Surfaces, printers, and other peripherals.Assist with IT inventory.Participate in UHD Initiatives. Attend regularly scheduled meetings. Perform special projects and tasks. Perform other duties as assigned.