Senior Account Manager
Portland, OR, United States
ABOUT US
Watson is a research-driven creative studio that specializes in helping challenger brands achieve strategic growth. We provide strategic planning, branding, creative and campaign 360 stewardship to a diverse range of industries, including cultural institutions, consumer brands and progressive nonprofits. Although we are primarily remote, the agency is based in Portland, Oregon, with offices in San Francisco and Bend, Oregon. We're designers, writers, parents, mentors, musicians, marketers, volunteers, programmers, filmmakers, MBA's, and dreamers. For us, design is a passion, a sport, and an obsession. www.WatsonCreative.com
OUR IDEAL CANDIDATE
The Account Manager is responsible for leading team and overseeing client relationships. You work closely with the agency's executive team to set account strategy, develop new business opportunities, and ensure the successful delivery of client projects.
As a senior level client partner, you're acting as a "Fractional CMO" for their business. Understanding client needs, defining solutions, advocating for the client and brand during the creative process are all part of your responsibility.
YOUR RESPONSIBILITIES
Act as strategic advisor to clients; develop account strategy, goals and metrics
Collaborate with Creative Director on agency process and best practices
Coordinate with our CEO to vet incoming leads; develop new business opportunities, respond to RFPs, lead pitches
Work with CEO to forecast quarterly and annual revenue
Upsell and cross-sell existing clients on additional programs
Champion account management best practices across the studio
Monitor and report on account performance, analyzing key metrics and providing insights and recommendations to improve account health
QUALIFICATIONS
7+ plus years of creative agency experience with a focus on managing complex accounts (Branding / Campaigns)
Strong business acumen, with the ability to identify and capitalize on new business opportunities
Demonstrated understanding of marketing and advertising campaigns, including strategy, branding, digital and media components
Strong leadership skills with experience managing and mentoring teams
Proven ability to develop and implement account strategy, driving growth and success for both the client and the agency
Comfortable with ambiguity and fast-paced, informal environments
Solid and well-developed sense of integrity in alignment with our core values
Bachelor's Degree in Communications, Business, Advertising, or Marketing may substitute for two years of the required experience
Experience with Workamajig is a plus.
BENEFITS & PERKS
Health Care Plan, plus additional budget for custom insurance options
Term Life insurance
401k matching plan
Maternity/paternity leave
Unlimited PTO, Holidays, and the week after Christmas off.
Flexible schedules & Remote working welcomed
And more