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IndyGo
Indianapolis, IN, United States
Position Title: Help Desk Technician Safety Sensitive: No Supervisor’s Title: Manager – Technical Support FLSA Status: Exempt Department: Information Technology Division: Technical Support POSITION PURPOSE The Helpdesk Technician provides Tier 1 level support for Windows users on laptops and desktop computers during business hours (7 am – 7
Job Source: IndyGoGSSR
Indianapolis
Help Desk Coordinator/Intermediate Hybrid - 3 days onsite per week - local candidates only 100 N. Senate Ave., Indianapolis, IN 46204 The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate wi...
Job Source: GSSRElite WorkForce Inc
Indianapolis
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Job Source: Elite WorkForce IncHarlan Bakeries
Avon, IN, United States
Overview The IT Manager will lead the support team across multiple business operations, ensuring the operations of the IT division are in alignment with business objectives. Job Responsibilities Manage and train the help desk team, helping to ensure that the help desk is constantly developing and improving, and ensuring that service standards are
Job Source: Harlan BakeriesMarriott
Indianapolis, IN, United States
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Job Source: MarriottCorinth Consulting Group
Indianapolis, IN, United States
Corinth is looking for a Purchase Card Help Desk Support to join our team in support of our DHS customer. The qualified candidate should be able to perform Purchase Card Help Desk support, systems support, on-line/off-line data entry support, and clerical assistance as required to the department's, Purchase Card Branch, in Indianapolis, Indiana
Job Source: Corinth Consulting GroupCDW Corporation
Indianapolis, IN, United States
true / / Team Leader- Federal Technical Support - Navy SMIT (East) **Team Leader- Federal Technical Support - Navy SMIT (East)at CDW Careers** **Job ID:** 21001869 **Updated:** May 24, 2021 **Location:** Indianapolis, IN, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one t
Job Source: CDW CorporationProlific
Indianapolis
Job Description Job Description Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital investor, we craft and execute bold growth strategies for emerging brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together. Headquarte
Job Source: Prolificindianapolis, in
Overview
Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 25 years has an opening for a IT Help Desk Technician for its Indianapolis office.
Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. You would be the point of contact for client technical issues. We are looking for people who can get things done and provide a 'Wow' experience for our clients.
The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed.
Essential Functions:
• Resolving and facilitating assigned client support issues from case logging through management of escalation or resolution.
• Utilizing provided tools and documentation in resolving technical issues or reproducing problem cases.
• Responding to client cases and field inquiries in a timely and effective manner by providing answers to known questions and reproducing straightforward technical problems.
• Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintain reliable infrastructure.
• Ability to work in a team environment and effectively communicate within the team.
• Provide on-call support on a rotating basis.
• Candidate must be self-motivated, possess a “Get Things Done” attitude and be willing to take ownership of assigned service orders to ensure the issue is properly resolved to the satisfaction of the client.
Secondary Functions:
• Learn new SMB products and diagnostic tools and share knowledge with others.
• Provide feedback on product and/or process initiatives developed in other areas.
• Update Client Network Documentation.
• Perform other work related responsibilities and special projects as assigned.
Job Requirements:
• High school diploma required.
• 1-2 years of relevant IT Help Desk Support experience.
• Microsoft Certified Professional a plus.
• A+ certification a plus.
• Experience in system configuration.
• Working knowledge of technology architecture.
• Must have knowledge of Active Directory, DNS, WINS, DHCP.
• Familiarity with most of the following products: Windows Servers 2012, 2016 & 2019, Windows 10, Android/iPhone/iPad, Microsoft Office, Google Apps, Office 365 Remote support best practices.
• Working knowledge of networking concepts preferred.
• Strong analytical, problem solving and troubleshooting skills.
• Must have excellent phone etiquette and communication skills, both verbally and written.
• Ability to meet deadlines and work well under pressure.
• Documentation skills
• Ability to multitask, prioritize and work effectively individually and in a team environment.
• Eager to learn new technologies and concepts.
• Acute attention-to-detail.
• Must be self-motivated to bring issues to closure.
• Regular and reliable attendance is required.
• A background check and clean DMV report are required.
• Some travel may be required.
• U.S. Citizenship is required.
EOE
IT Help Desk Technician jobs in indianapolis, in
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