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Graybar
Columbus, OH, United States
Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure
Job Source: GraybarFamily Dollar
Reynoldsburg, OH, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarFamily Dollar
Columbus, OH, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarHealth Care Logistics, Inc.
Grove City
Job Description Job Description Department: Sales Reports To: Customer Service Supervisor Classification: Non-Exempt Workdays: Monday - Friday Work Schedule: 11:30 am - 8:00 pm Join our team and have a successful growing career with Health Care Logistics! We have a casual and fun work environment with the necessary tools and resources to help yo
Job Source: Health Care Logistics, Inc.CCL Label
New Albany, OH, United States
Job Highlights Join the team at CCL Label Columbus We are currently looking for a candidate with a great attitude and a desire to grow their career in a fast-paced environment to fill a role as a Customer Service Representative. CCL offers an extensive benefits package that includes: vacation and paid personal off, health, dental and vision insu
Job Source: CCL LabelApex Systems
Worthington, OH, United States
2+ month W2 contract Rate: $24 an hour ON-SITE in Worthington, OH Part/Full time available-20-35 hours per week Start Date: 5/14 OVERVIEW Our client recently acquired an AI tool to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Cutting-edge, AI-powered tools bring together online an
Job Source: Apex SystemsJeg's Automotive, Inc.
Delaware, OH, United States
Job title: Customer Service Representative Job type: Full Time Location: 101 Jegs Blvd., Delaware, OH 43015 or 751 E 11th Ave, Columbus, OH 43211 Schedule: Monday – Friday – 12:30 pm-9:00 pm (30 minute lunch) Start date: June 3rd, 2024 The JEGs Story: Why do millions depend on JEGS for their high-performance car parts? It’s simple - from the
Job Source: Jeg's Automotive, Inc.Vaco
Hilliard, OH, United States
Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit thr
Job Source: VacoColumbus, OH, United States
Overview
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
Currently, we are hiring for Customer Service Representatives in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. Our Customer Services Representatives, or CSRs, work closely with our internal teams to ensure our customers are satisfied with our services.
If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer's beds, barbecues, bungalows, and businesses!
Pay and Benefits
The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!
For this role, we offer:
Competitive hourly rate ($14.00 - $17.00 DOE)
Additional compensation opportunities
Paid time off
Sick time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
Paid Vacation
10 company-paid holidays
Benefits (employee as well as family)
Medical
Health Savings Account (HSA)
Dental
Vision
Voluntary Life
Short-Term and Long-Term Disability
401(k), with match of 100% of the first 3% of each employee's contribution and 50% of the next 2%
Employee Assistance Program
Rally Health and Wellness Program
Employee and Friends/Family Discounted Pest Control Services
Responsibilities
What will I be doing in this position?
We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:
The Customer Service Representative (CSR) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CSR collaborates with various internal teams to provide best-in-class customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC). Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
Answer and log calls from customers, technicians, and management in internal, secure system
Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
Schedule appointments for new and recurring pest control services
Call existing customers and schedule 4-point home inspections (attic, inside, outside, perimeter) for Branch Sales Professionals
Assist in monitoring daily technician schedules to ensure timely completion of services
Perform daily and weekly Pest Routes system clean-ups or "scrubs"
Appropriately escalate inquiries or issues to management
Complete and pass monthly trainings in Pest Webs system
Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most work is done sitting, for prolonged periods of time in front of a screen
Work is inside a climate-controlled office with moderate noise level
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is low to moderate.
Qualifications
Am I qualified for this position?
While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below: Have a commitment to honest and exceptional customer service
Be willing to work Monday - Friday, alternating Saturdays and some holidays
Specific consideration will be given to candidates who meet the above qualifications and: Bilingual
Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
Proficient with the Microsoft Office Suite
Able to type 60 WPM
The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer
COLA
Customer Service Representative jobs in Columbus, OH, United States
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