Technology Project Manager

Dallas, TX, United States

Department:

Technology Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Technology Project Manager is responsible for all aspects of project management for medium to high complexity projects over the entire life of the initiative while understanding the business objectives and scope and will guide a Team to deliver expected results for projects. This role will support the Flight Safety, Security, Regulatory, and Emergency Response (FSSR) Program as a Project Manager/Epic Owner for Safety Management System (SMS) product line, which supports SWA in Safety incident reporting, Safety risk assessments, and Safety promotions. This role will be focused on helping drive the modernization of our Safety incident reporting system across a wide range of Safety incidents, including general Safety reporting and aircraft operations Safety incident reporting. The Technology Project Manager is a strong communicator that can synthesize complex data while championing their passion of bringing enterprise-wide visibility and accountability through strategic collaboration, organizational change management, and reporting in a dynamic environment.

Additional Details:

The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities Define complex project plans/roadmaps including scope, budget and schedule, and execute tasks defined in the project plan to achieve project goals using standard project management methodologies and practices

Assess project needs and resources continually to complete projects on time and within budget while managing log of risks, issues, mitigation strategies, and decisions

Drive testing and acceptance of project results

Partner with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion

Lead and facilitate project meetings and presentations to Leadership

Establish and execute a project communication plan to maintain project alignment

Drive Teams and Customers toward decisions

Establish cross functional alliances within and outside of the Technology Department to drive results

Build partnerships to collaborate and use influence without authority to gather Customer and business requirements and communicate effectively with all project Teams and Support groups

Work with development teams to ensure work is completed as planned and follow analytical methods for task execution/tracking and budget/timeline tracking

May perform other job duties as directed by Employees' Leaders

Knowledge, Skills and Abilities Advanced knowledge of project processes, problem management tools and procedures

Knowledge of Agile development practices and ceremonies

Proficient knowledge of application impact on operational and business functions

Skilled in strong Customer Service and Team orientation

Ability to build relationships and influences without authority

Skilled in active listening, presenting, and facilitating team and stakeholder meetings

Ability to effectively communicate information and ideas using all forms of communication

Ability to maintain composure under pressure and accurately assess problem situations

Ability to work effectively in a fast paced, collaborative, Team based environment while directing teams to complete tasks by scheduled completion date

Skilled in Leadership to direct performance of outside Contractors and maintain positive relationships with internal Customers

Education Required: High School Diploma or GED

Experience Required: Advanced-level experience, seasoned and specialized knowledge in project management

Preferred: Knowledge in SAFe Lean Portfolio Management process, project processes, problem management tools and procedures

Preferred: Knowledge in application impact on operational and business functions

Preferred: Knowledge in MS Project, Visio, MS Office Suite including SharePoint

Preferred: Knowledge in JiraAlign and/or Jira

Preferred: Knowledge in technology applications such as Salesforce, AWS, etc.

Preferred: Data visualization experience using Tableau, powerPI, or a similar tool

Licensing/Certification N/A

Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $114,820 $119,600  per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Additional pay opportunities for Company authorized work beyond part time or full-time schedule

Benefits you’ll love: •

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***

Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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