Operations Experience Coordinator

Beverly Hills, CA, United States

COMPANY OVERVIEW:

The Maimon Group - Where Luxury Exceeds Expectations

At The Maimon Group, we offer luxury short-term vacation rentals and asset management in Los Angeles, focusing on curated travel experiences, event venues, and concierge services.

Over the years, our firm has meticulously built our unique portfolio of exclusive properties to deliver experiences that exceed five-star hospitality. This is accomplished through our unparalleled ability to anticipate our guests’ needs and cater to the most discerning requests. The understanding that we are more than a luxury hospitality brand, but experts in the art of living, is what makes us an industry leader.

Do you have the ambition and drive to join us?

Our high-performing and fully committed work family is looking for someone who will fit into and enhance our corporate culture.

POSITION SUMMARY:

Become a key player in shaping unforgettable experiences in luxury hospitality.

We are looking for an Operations Experience Coordinator who embodies the understanding of luxury, operates with a service-minded ethos, and is willing to do whatever it takes to achieve success. Tasked with creating superior guest experiences, your responsibilities will span from managing pre-check-in inspections and warm welcomes to meticulous property maintenance and a graceful departure. Your role will include scheduling security patrols and coordinating with our elite roster of vendors to maintain our opulent properties.

Behind the scenes, you'll manage inventory, streamline payments, and provide operational support on designated days, collaborating closely with our concierge and customer experience managers. In order to be successful, you will need to be able to apply your knowledge of property management, trust accounting, and relevant software effectively. You'll need excellent communication skills, mathematical competence, attention to detail, and an optimistic attitude.

Don’t miss out on this opportunity to join the ranks of our luxury hospitality legacy, shaping memorable guest experiences that set The Maimon Group apart.

RESPONSIBILITIES:

Oversee the work of Inventory Specialists and manage the Inventory Department.

Order recurring home supplies and coordinate supplies delivery to properties.

Create invoices and rental agreements and manage booking sheets using our PMS.

Oversee and implement all reservation inputting in our poetry management system

Schedule and coordinate pre-check-in inspections, in-person check-ins, touch-up cleaning, property maintenance, and exit cleaning for bookings as needed via Breezeway

Hire and coordinate with vendors such as gardeners, pool service, and air conditioning services and schedule security team as required

Recruit new vendors and acquire W9s and all other necessary documentation from all vendors

Support all communications with instant responses to guests, owners, and Vendors, including overseeing owners’ Whatsapp group

Supporting accounting team with invoicing, vendor payments, and deposit returns

Ensuring a 5-star hospitality experience is to oversee the upkeep and maintenance of the home renovation.

QUALIFICATIONS:

College degree, preferably in hospitality.

Knowledge of property management, trust accounting, and related software.

Fast with mathematics, extremely detail-oriented

Positive mindset and ability to fully commit to work.

Excellent learning ability, adaptability to company culture, and work ethic.

Excellent written and verbal skills.

Strong sense of urgency in task management and responsiveness to our customer's and properties’ needs.

COMPENSATION & BENEFITS:

Hourly Wage: $28 -$35/hour based on experience and achievement

Bonus: After 90 days, the organization will receive a 10% quarterly bonus for meeting position-based goals and KPIs.

Benefits:

Paid time off, such as PTO, sick days, and vacation days

Health insurance

Dental insurance

Retirement benefits or accounts

Tuition reimbursement

Telecommuting options

Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Company laptop and phone

Schedule:

This is a full-time in-office position entailing 40 hours per week. You must be available to work from 9 a.m. – 5:00 p.m. in our office, Monday through Friday, as well as overtime, if necessary. We will also require you to be available to work online during off-hours and on Sundays if needed.

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