IT Asset Management Admin
San Jose, CA, United States
Job Description
This is what you'll do:
• Tracking, monitoring, maintaining, and recouping all IT software and hardware assets across all Rivian sites
• Occasionally perform Level 2 IT Desktop Support tasks like imaging and advanced troubleshooting - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
• Hardware and software provisioning (check-in and check-out)
• Consolidate the hardware models laptops, desktops, workstations, tablets, phones, and KIOSK devices) for simpler IT support while meeting the business requirements
• ssist in research and recommendation of the right hardware for the correct business requirements
• ssist in yearly hardware and software (licenses) forecasting for purchasing
• Streamline the IT equipment shipping and logistics process
• Perform regular audit of the software and hardware inventory to validate for any discrepancies
• Produce weekly/monthly/quarterly and ad-hoc reports as requested by the IT End User Services (EUS) leadership
• Ensure we have enough inventory at all locations for new hires onboarding
• Ensure new hire onboardings are happening as per the schedule (laptop and other IT accessories shipping)
• Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
• Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination
• Develop positive relationships with the business and other functions at all levels
• Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users
• Look to improve all aspects of the Asset Management and Desktop Support functions continually
This is what you'll need:
• 3+ years (or relative) in an Asset Management role, where you learned the nuances of IT Support
• Bachelor's degree or Professional training/certifications related to areas of responsibilities
• Experience with: Asset tracking, auditing, deploying, shipping, and recovering assets.
• Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools, wired/wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
• Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
• bility to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
• Tech Savvy - Ability and passion for learning new technology and tools
• Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
• Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
• bility to articulate technical solutions to non-technical users in simple and easy to understand terms