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Kimmel Associates
Atlanta, GA, United States
About the Company: A regional leader in the sales and service of construction equipment. The company has been in business for over 12 years and represents one of the top 4 global construction equipment manufacturers. The company considers its employees to be their most important asset. By recruiting the most highly trained employees, they set thei
Job Source: Kimmel AssociatesMichelin Inc
Atlanta
Job Description Job Description Who We Are MICHELIN Connected Fleet Powered by NexTraq (a wholly owned subsidiary of Michelin), is the GPS fleet management solution of choice for a growing number of customers with fleets ranging from 2 to more than 2,000 vehicles. Since its inception, MICHELIN Connected Fleet Powered by NexTraq has been a pione
Job Source: Michelin IncOliver Rubber Co, LLC
Atlanta, GA, United States
Who We Are MICHELIN Connected Fleet Powered by NexTraq (a wholly owned subsidiary of Michelin), is the GPS fleet management solution of choice for a growing number of customers with fleets ranging from 2 to more than 2,000 vehicles. Since its inception, MICHELIN Connected Fleet Powered by NexTraq has been a pioneer and innovator in the telematics s
Job Source: Oliver Rubber Co, LLCRS Hughes Company Inc
Marietta
Job Description Job Description Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are. Founded in 1954, R.S. Hug
Job Source: RS Hughes Company IncThe Millennium Group, Where Service Matters
Atlanta, GA, United States
Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated,
Job Source: The Millennium Group, Where Service MattersBrightree
Peachtree Corners, GA, United States
Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about peo
Job Source: BrightreeEdible Arrangements, LLC
Atlanta
Job Description Job Description Client Support Representative - Tier 2 Support Who are we and what do we do? Fruit was just the beginning. Since our founding in 1999, we’ve evolved over 25+ years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce
Job Source: Edible Arrangements, LLCUP Entertainment
Atlanta, GA, United States
Description Job Title: Temporary Customer Support Representative - Part Time Reports to: Customer Support Manager, UPFF Location: Atlanta/Remote FLSA Status: Non-Exempt Part time hours will fluctuate from weekday to weekend support. SUMMARY: The Customer Support Representative is responsible for providing customer service and support for the
Job Source: UP EntertainmentAtlanta, GA, United States
REPORTS TO: Customer Support Manager
Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US.
EyeQ Monitoring is looking for an upbeat, customer service oriented individual to provide exceptional customer service to all our clients.Joining a team of 3, they must be energetic, a self-starter, and self-motivator.The ability to work in a fast paced and fun environment where multi-tasking is a must and our Customer’s Experience is at the fore front of your mind with every interaction!The prime candidate must be able to solve problems on their own with guidance from their peers and manager, quick learners will thrive in this environment!
Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do.
We value trusted partnerships.
We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don’t fit.
We build to last.
We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time.
We take the hill.
We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us.
We enjoy the journey.
We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day.
Responsibilities
Being the front-line in all communications with clients regarding problems, requests, inquiries, etc.
Problem solve client issues as able, and/or route phone calls to proper team members when escalation is needed
Effectively communicate to management regarding issues/process problems/policy changes
Serve a liaison between clients and other departments and management
Ability to effectively train new and current clients on current set up and systems
Understanding of how all internal departments work and who to best handle customer issues to resolution
Handle customer complaints and provide feedback to the right departments
Present a solution and verify that the problem is solved
Escalate properly if they don’t have the right skill level or authority to resolve an issue on the first contact.
Manage group email and voicemail
Upselling customers on potential addon’s or replacement equipment and passing to the right sales department
Ensure all contact information is up to date when talking with client
Ability to complete the below tasks for all clients.
Service outage reporting
Forensics Requests
Protocol Changes/updates
Monitoring Schedule Changes
Contact Updates (all programs)
Training
Remote access (all platforms)
Contract/Legal Questions/Concerns
Billing Issues
Misses
Price Adjustments
Facilitating tag orders
Facilitating user adds and deactivations
Access Control Management
Work at least one week a month on an after-hours shift
Physical Restrictions & Requirements (If needed)
Physical Requirements: Lifting/Pushing/Pulling
Up to 50 lbs
Body Positions/Movements
Ability to sit for long periods of time
Ability to walk comfortably for long periods of time
Required Qualities & Skillset
Security Industry, Automotive, Multi Family, CRE
Bachelor’s degree
5 years’ experience in a customer service-oriented position.Preferably Account Management or Customer Experience
Availability
Travel: 20%
Authorized to work in the US
Proven ability to communicate verbally over the phone and via email in a friendly and fun manner.
Must have Microsoft 365 suite skills
Must have worked in a CRM before
Must be able to work individually and as part of a team.
Must have a passion for Customer Service or Security
Ability to work in a fast paced environment and have the drive to get work completed even if it means staying late or coming in early.
Must have good time management skills and be a self-starter.
Must be able to problem solve on the fly.
Ability to work as a team internally to resolve customer issues.
Show empathy and use the right empathy statements.
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Customer Support Representative jobs in Atlanta, GA, United States
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