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Cornerstone OnDemand
Philadelphia, PA, United States
Job Title: Advanced Technical Support Specialist Job Description: The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the mo
Job Source: Cornerstone OnDemandCornerstone onDemand
Philadelphia, PA, United States
**Job Title: Advanced Technical Support Specialist** **Job Description:** The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolvin
Job Source: Cornerstone onDemandPenn Medicine
Philadelphia
**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all discip
Job Source: Penn MedicineTruGreen
Warminster Township, PA, United States
R20457 100889 200 Ivyland Road, Warminster, Pennsylvania 18974 T ruGreen accepts applications on an ongoing basis. Job Description Field Operations Every TruGreen associate is committed to quality. We all have an important role to play in the success of our company. There is no job too small or too great that doesn't equally impact our future.
Job Source: TruGreenMonro Muffler/Brake
Mount Ephraim, NJ, United States
Monro Muffler/Brake Guest Care Specialist Mount Ephraim , New Jersey Apply Now Monro is an Auto Care Company that cares about their employees and their guest. Position Summary: You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is e
Job Source: Monro Muffler/BrakeFirstrust Bank
Horsham, PA, United States
Objective The Customer Care Specialist is a part of Firstrust Bank’s frontline staff, providing world-class service to a wide range of customers, including retail customers, commercial customers, and internal departments. This will primarily be done via phone, chat, and email. The number one priority is to cultivate prosperity for our current and
Job Source: Firstrust BankMonro Muffler/Brake
Cherry Hill Township, NJ, United States
Monro Muffler/Brake Guest Care Specialist Cherry Hill , New Jersey Apply Now Monro is an Auto Care Company that cares about their employees and their guest. Position Summary: You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is exp
Job Source: Monro Muffler/BrakeArmstrong Group
, PA, United States
Technical Care Specialist page is loaded Technical Care Specialist Apply locations Warrendale, PA time type Full time posted on Posted 7 Days Ago job requisition id R-383 Are you interested in working in a growing industry? Increased demand for smart home security has opened a Technical Care Sp
Job Source: Armstrong Group, PA, United States
Description
AdaptHealth Opportunity – Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.
Advanced Care Specialist
The primary focus of the Advanced Care Specialist is to successfully guide patients through AdaptHealth using a patient centered approach and effective communication. She/he responds to patients needs in a way that are helpful and beyond expectation to provide an exceptional customer or patient experience at each interaction. The primary goal is to collaboratively work with patients to positively affect their health outcomes providing the right products and services at the right time while maintaining alignment with organizational goals and objectives.
Job Duties:
Responsible for sending letters to patients when contact cannot be made.
Consistently answers emails concerning patients’ needs in a timely manner.
Follows through on emails/phone calls until patient is taken care of.
Communicates appropriately and professional manner with internal and external customer.
Makes recommendations for equipment that will improve quality of care as appropriate.
Successfully troubleshoots concentrator and other equipment problems over the phone.
Verifies or obtains alternate contact information.
Verifies delivery address, delivery instructions and telephone number for all orders.
Review’s documentation to make sure it is valid prior to processing an order.
Understands and utilizes the most cost-effective delivery method for items ordered.
Documents accounts with any delivery expectations and requests.
Uses standard note formats and notates contact with patient or family.
Chooses the appropriate location for order routing.
Routes non-care team orders to appropriate department or regional branch to fulfill.
Complete all orders received via CMB, email, fax, or phone in a timely manner.
Through daily work activities identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings.
Supports the achievement of departmental and organizational goals by assisting co-workers in completion of call schedules and other assigned tasks.
Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers.
Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information.
Escalates patient concerns to supervisor.
Competency, Skills and Abilities:
Decision making, analytical and problem-solving skills with attention to detail.
Strong verbal and written communication
Strong organizational skills with ability to follow through.
Ability to work independently as well as follow detailed directives.
Job Title: Advanced Care Specialist FLSA Classification: Non-Exempt
Ability to recognize weakness in existing systems and processes, track results, and offer creative solutions.
Ability to prioritize and manage multiple tasks.
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
Computer skills including knowledge of Microsoft Office application
Requirements
Minimum Job Qualifications:
High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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Advanced Care Specialist jobs in , PA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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