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Frontmatec
Kansas City, MO, United States
About the job Helpdesk Technician The Helpdesk Technician will be responsible for supporting internal and external customers with Frontmatec equipment. Responsibilities: Take SOS calls and work to solve the problems encountered. Participate in 24/7 customer support. Ensure the application of Frontmatec's health and safety standards on the job si
Job Source: FrontmatecGuitar Center
Kansas City, MO, United States
Job Description Essential Functions (not all inclusive): Receive inbound calls, isolating, resolving, or escalating as appropriate Document calls from initial contact to resolution. Network administrative functions, such as modifying accounts, resetting passwords, etc. Off-hours support for patching, hardware/software-related issues, etc. Additio
Job Source: Guitar CenterHIKINEX
Kansas City, MO, United States
Position Summary: IT Support Services Technician I The Level I IT Support Services Technician will be responsible for providing awesomely effective diagnostic evaluation, incident recording, resolution, and escalation to meet the internal needs of our Support Center and Retail locations. Responsibilities will include, but will not be limited to t
Job Source: HIKINEXVeracity Consulting
OVERLAND PARK
Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business ob...
Job Source: Veracity ConsultingINSPYR Solutions
Kansas City, MO, United States
Title: Business Support Analyst Location: REMOTE (needs to be local to St. Louis, MO) Duration: 6 month contract with opportunity to extend or convert to permanent Compensation: 23-25/hour Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Interested and qualified candidates should send an updated resume to rgilpin@in
Job Source: INSPYR SolutionsInsight Global
kansas
Must Haves: 2+ years of professional IT support- helpdesk/service desk/ desktop support experience In lieu of professional experience, a bachelor's degree and/or professional certification Experience utilizing ticketing systems, ServiceNow preferred Documentation oriented Go-getter and good customer service personality Plusses: A+ or similar certi
Job Source: Insight GlobalInsight Global
Kansas City, MO, United States
Must Haves: 2+ years of professional IT support- helpdesk/service desk/ desktop support experience In lieu of professional experience, a bachelor's degree and/or professional certification Experience utilizing ticketing systems, ServiceNow preferred Documentation oriented Go-getter and good customer service personality Plusses: A+ or similar certi
Job Source: Insight GlobalC4 Technical Services
Kansas City, KS, United States
Technical Helpdesk Specialist - Level 2 Contract: 3-months with possible extension The Service Desk Consultant I role is to ensure proper computer operation so that end-users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user Service Desk requests. Support will be provided onsite, rem
Job Source: C4 Technical ServicesKansas City, MO, United States
Essential Functions (not all inclusive):
Receive inbound calls, isolating, resolving, or escalating as appropriate
Document calls from initial contact to resolution.
Network administrative functions, such as modifying accounts, resetting passwords, etc.
Off-hours support for patching, hardware/software-related issues, etc.
Additional duties as assigned, such as working with peers on assigned projects.
About Guitar Center
The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.
The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.
E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.
To join our band you'll need the following experience:
High School Diploma or Equivalent
At least one year of any call center experience
Experience in effectively diagnosing problems remotely in a help desk or technical support capacity
Ability to effectively communicate via phone as well as in person and written communication
Excellent customer service skills
Project management and decision-making skills
Strong independent judgement
Excellent analytical, quantitative, organizational, and prioritization abilities
Be a confident and clear communicator, both written and verbal
Be innovative and proactive and enjoy being a team player
Preferred:
A+ or Network+ Certification
Experience in a Help Desk/Customer Support environment
Familiarity or experience in the Retail industry with POS
Love this gig and want to apply?
Full-time
Helpdesk Technician jobs in Kansas City, MO, United States
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