Senior Project Manager
Atlanta, GA, United States
The Challenge
We are looking for a Senior Implementation Project Manager who is passionate about delivering software implementations and building excellent relationships with our customers. As a Senior Implementation Project Manager, you will own client engagements and be the internal advocate for 6+ Enterprise/Strategic customers.
Your Mission
You will be responsible for key project factors like resources, scope, timeline, deliverables, budget, reporting, and customer satisfaction. You will coordinate across organizations including Sales, Product Management, and Support throughout the project lifecycle.
As a Senior Implementation Project Manager, you will:
Manage 6+ enterprise/strategic customer-facing professional service projects, responsible for tasks including requirements gathering, project planning, execution and status tracking, internal reporting and record keeping, customer reporting and stakeholder management
Engage with new and existing enterprise customers in a project management capacity, working with other OneTrust Consultants to deliver the solution as scoped
Build and manage customer-facing project plans and status reports. Manage project scope and customer expectations
Work collaboratively with other departments, including sales, support, engineering, and product management teams to ensure successful completion of customer implementations
Coordinate all aspects of a service offering for a client from inception to go-live
Manage internal hand-off to support by coordinating completion of all customer-facing and internal solution deliverables
Some travel required (20%-30%)
You Are
You are a hard working and determined individual used to working in a fast-paced and dynamic environment. You are an independent worker who is able to problem-solved and process information quickly. You are able to problem solve; gather client requirements and find a system-based solution that will address them and communicate with stakeholders, translate complex technical concepts into easy-to-understand terms with consultative approach.
Your Experience Includes
Bachelor’s degree in computer science, engineering, business or other related field
5+ years’ experience working in a client/customer facing Professional Services role and/or performing in a Project Manager role
Interest in leading software implementations and learning conversational-level application functionality
Strong attention to detail while maintaining sight of the big picture
Ability to build relationships and enhance cooperation
Exceptional communication (verbal and written) and presentation skills with a passion for technology
Strong leadership and project management skills and creative problem-solving skills focused on solutions and removing obstacles
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