Customer Relations Support Specialist II
Fort Worth, TX, United States
The Customer Relations Support Specialist II ( Mortgage Servicing) will track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.
Responsibilities Include:
Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
Provides customer support to customers mainly through written correspondence and phone, when necessary
Handles and resolves customer inquiries/concerns
Respond to all customers within assigned service levels and take ownership of resolving customer issues
Consults with Customer Service Representatives on non-complex issues to learn through experience
Provide guidance and mentoring to less experienced customer service associates within department
Assist management with special projects as needed
Other duties as assigned
Requirements:
2+ years of Customer Service experience
2+ years of Mortgage Servicing experience
Excellent communications and interpersonal skills
Proficient in Microsoft Office
Excellent problem solving skills
Provide quality interactions with internal and external sources
Excellent customer service
Good organizational skills
Solid analytical skills
Execute and prioritize multiple tasks
This position offers a full range of benefits including Health, Dental, and 401k.
Equal Opportunity Employer
M/F/Disability/Vet.
Member FDIC | Equal Housing Lender | NMLS ID 401285