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Comprehensive Finance Inc. (CFI)
Grapevine, TX, United States
This position requires a person to work in an office environment at a workstation for majority of the day This position is predominantly sedentary with limited requirements for any lifting beyond 20 pounds Responsibilities CSMs bring expertise and a deep understanding of how to maximize customer adoption and retention The CSMs foster a dynamic an
Job Source: Comprehensive Finance Inc. (CFI)BILT Inc.
Grapevine, TX, United States
Description BILT Incorporated Job Title: Customer Success Manager/ Account Manager Department: Account Management Classification: Exempt Location: BILT - Global Brand Support Center, Grapevine, Texas 76051 About the Job The BILT Customer Success Manager / Account Manager is responsible for all aspects of the customer partnership. From on
Job Source: BILT Inc.Buxton Company, LLC
Fort Worth
Job Description Job Description Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model. About the role We are looking for a detail-oriented, self-starter to join the Bu
Job Source: Buxton Company, LLCBuxton Company
Fort Worth, TX, United States
Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model. About the role We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The
Job Source: Buxton CompanyHAI Connections
Euless
Job Description Job Description The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Repres
Job Source: HAI ConnectionsThe Job Network
North Richland Hills, TX, United States
Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results wh
Job Source: The Job NetworkRingCentral, Inc
Fort Worth, TX, United States
Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human i
Job Source: RingCentral, IncThe University of Texas at Arlington
Arlington
**Program Manager for Postdoctoral Success - Graduate School** **Bookmark this Posting** **|** **Print Preview** **|** **Apply for this Job** **Please see Special Instructions for more details.** Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to mont
Job Source: The University of Texas at ArlingtonFort Worth, TX, United States
About The Position…
As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You’ll be responsible for understanding customer requirements, driving adoption and retention, and delivering an EPIC experience with every interaction. This role reports to the Global Manager of Customer Success and works with stakeholders across the company in Sales, Support, Professional Services, Marketing, Product, Development, and Finance.
Responsibilities
Manage all post-sales activities (some pre-sales activities will be required) for assigned customers through strong relationship-building, product knowledge, planning, and execution.
Develop a trusted advisor relationship with customers to ensure goals are aligned from a business strategy perspective, and success metrics are identified.
Work closely with your Account Manager counterparts to develop a joint success plan for your customers.
Drive Customer satisfaction, adoption, retention, and reduce churn.
Serve as the ‘voice of the customer’ and provide internal feedback on how PoR can better serve their clients to maximize value.
Maintain an understanding of our products and the rental industry and consult with customers on how to achieve the best business results utilizing our products and services.
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.
Work closely with Product and Development on identification/tracking of feature requests.
Handle escalations by following up on open cases and working across various teams to ensure issues are resolved.
Participate in improvement initiatives for our existing approaches to customer engagement and account management.
Identify Consulting opportunities.
Qualifications
Bachelor’s Degree
5+ years of experience in Customer Success, Account Management, or related customer-facing position preferable in growing SaaS company
Excellent organizational skills
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Attention to detail
Passion for and focus on the customer experience
High energy, go-getter with fresh ideas who takes the initiative to get things done. Self-motivated and able to thrive in a results-driven environment
Demonstrate ability to communicate, present and influence credibility effectively at all levels of the organization, including Manager and C-level
Experience in delivering client-focused solutions based on customer needs
Excellent verbal and written communications skills
Job Type: Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision) + 120 hours PTO + 401(k) Matching (up to 4%).
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements; please contact Human Resources.
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Customer Success Manager jobs in Fort Worth, TX, United States
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