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Career Techniques Inc.
Dallas, TX, United States
*Full-Time, In-Office 5 days/week position - No exceptions* The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Re
Job Source: Career Techniques Inc.Acquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdAkkodis
Dallas, TX, United States
Akkodis is seeking an IT Analyst in Dallas, TX for a Direct Hire position with a client located in Dallas, TX Compensation: $(65 -75)K Job Title: IT Analyst Employment Type: Direct-Hire Location Details : Onsite in Dallas, TX office M-F MUST HAVES: 3 years experience in IT support Longevity in roles (minimum 2 yrs experience at each job) Law fi
Job Source: AkkodisHealthmark Group
Addison, TX, United States
Job Description Job Description COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of h
Job Source: Healthmark GroupFrontline Source Group
Dallas, TX, United States
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupCorgan
Dallas, TX, United States
Overview: Corgan, a leading global architecture and interior design firm is seeking qualified candidates for the role of IT Systems Analyst. This position will join our fast-paced, dynamic, and highly collaborative IT team for our creative and industry-leading international architecture and interior design firm. As a member of the Core Technology
Job Source: CorganFrontline Source Group
dallas, tx
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupLHH
dallas, tx
LHH is working with a client in Dallas, TX that is seeking a IT Support Specialist for a long term contract. The role is on site 5 days a week close to Uptown in Dallas. As the IT Support Specialist you will be responsible for: Responsible for providing a high level of support for 100+ end users in multiple locations Provide hardware/software supp
Job Source: LHHdallas, tx
*Full-Time, In-Office 5 days/week position - No exceptions*
The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task.
Responsibilities:
Direct experience providing Tier 1 Support
Provide 1st and 2nd level end-user support for office devices and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role.
Physical setup of workstations, laptops, and smartphones.
Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system.
Escalate issues (Tier 2 and 3) to the appropriate parties inside or outside the company and track resolution.
Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding.
Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory.
Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers.
Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities.
Set-up and provide user support for our video conferencing rooms and systems.
Train employees on use of devices and new/upgraded core enterprise software.
Occasional after-hours work for critical infrastructure updates and changes.
Proactively communicate all changes, updates, and outages to staff.
In-person office attendance in the Dallas area.
Requirements:
General
1-3 years of experience in a similar position providing endpoint and infrastructure support.
Excellent team player with the ability to positively encourage and influence others.
Ability to multi-task with strong attention to detail.
Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly.
Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms.
Ability to maintain a professional service level when dealing with fast-paced end users and VIPs.
Desire to learn and become familiar with new areas of technology.
Understanding of ITIL processes preferred
Knowledge of the Software Development Lifecycle (SDLC)
Technical
IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required.
Experience with Active Directory, machine access changes, and various authorization controls.
Direct Microsoft 365 experience is required, including knowledge of Azure AD.
Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups.
Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.)
Ability to isolate problems with end user devices and infrastructure.
Mobile Device Management – enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus.
Creating, using, and updating scripts – Powershell is a plus – to automate daily tasks.
Networking fundamentals – basic troubleshooting of connectivity on workstations and servers.
Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.)
Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook)
Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.) is a plus.
Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.).
Information Technology Support Analyst jobs in dallas, tx
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