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MCR Hotels
Jacksonville, FL, United States
The Front Desk Agent at the Courtyard by Marriott Jacksonville Flagler Center is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS : Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their sta
Job Source: MCR HotelsShaner Corporation
Jacksonville, FL, United States
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated
Job Source: Shaner CorporationEmbassy Suites
Jacksonville, FL, United States
As a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hot
Job Source: Embassy SuitesBest Western
Jacksonville, FL, United States
Recently rebranded to the Quality Inn Southside Jacksonville HDG Hotels owns and operates hotels through out the Southeastern Region. Our company offers health, vision and dental insurance; a 401K match; paid time off; and other benefits in an effort to put our people first. If you are looking to be a part of a team whose vision is to positively i
Job Source: Best Westernaloft Jacksonville Airport
Jacksonville, FL, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: aloft Jacksonville AirportAimbridge Hospitality
Jacksonville, FL, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityHilton
Jacksonville, FL, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonHEI Hotels and Resorts
Jacksonville, FL, United States
About Us Elevate your career in the heart of downtown Jacksonville Florida. The Marriott Jacksonville Downtown is situated in the heart of the River City district. We love to play as hard as we work, so taking in a live show, football game, or concert, before or after work, is just one of the perks we enjoy at our location. Public transportation i
Job Source: HEI Hotels and ResortsJacksonville, FL, United States
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Secures payment; verifies and adjusts billing. Verifies customers' credit, and establish how the customer will pay for the accommodation. Computes bills, collects payments, and make change for guests.
Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
Maintains proficiency in all location computer and software systems.
Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Keeps records of room availability/inventory management, and guests' accounts.
Performs bookkeeping activities including running reports, posting payments to guest folios.
Records guest comments or complaints, referring customers to General Manager as necessary.
Contacts housekeeping or maintenance staff when guests report problems.
Responds to emergency situations.
Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, to Suburban Studios standards.
Assists guests in checking in or out as directed by the General Manager.
Keeps store rooms in clean, safe, and organized condition at all times.
Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.
Works in laundry room area loading and unloading washers and dryers and folding items.
Notify General Manager or Maintenance Technician of any major repairs.
Provides inventory management to ensure property is equipped with necessary parts and supplies.
Serves as Manager-on-Duty in General Manager and/or Lead GSR absence.
Prepares housekeeping duty rosters for move-out and stay-over cleans.
Inspects/stocks housekeeping carts for service preparedness.
Inspect rooms for guest readiness.
Other duties as assigned.
Essential Functions are not all inclusive; other duties may be assigned.
Competencies:
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Skills/Qualifications:
High school diploma or equivalent.
1-5 years’ prior guest service experience in a hotel is preferred.
Must have computer skills; the ability to access and accurately input information into a computer system.
Must maintain a professional appearance and demeanor.
Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers.
Must have flexible schedule.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.
Front Desk Agent jobs in Jacksonville, FL, United States
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