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Ellation, Inc.
Dallas, TX, United States
About the role The Senior Vendor Manager, Customer Experience will assist with the daily management and oversight of Crunchyroll’s vendor sites across the globe. You will oversee the customer support experience provided by our vendor partners, including process, service delivery, and continuous improvement. You will collaborate with the team and he
Job Source: Ellation, Inc.Booster Fuels Inc
Dallas, TX, United States
**Senior Manager, Customer Experience** at Booster Fuels Dallas, TX **About Booster** At Booster, were on a mission to accelerate the transition to clean, environmentally friendly, cost effective energy by creating the first fuel agnostic energy supply chain. We believe the adoption of alternative energies is slow because of access and weve
Job Source: Booster Fuels IncJCPenney
Plano, TX, United States
Senior Manager, Vendor Relationships - Customer Care (remote) The Senior Manager, Vendor Relationships - Customer Care reports to the Director of Workforce Management and is a liaison between vendor partners and our Customer Care organization. This position manages the contract process and the business relationships with outsourced contact cen
Job Source: JCPenneyGet It Recruit - Transportation
Plano, TX, United States
Are you ready to take the helm in fostering dynamic relationships between our valued vendor partners and our Customer Care team? We're on the lookout for an enthusiastic Senior Manager to join our vibrant workforce, working remotely from anywhere you feel inspired.About the Role:As our Senior Manager, Vendor Relationships – Customer Care, you'll be
Job Source: Get It Recruit - TransportationYoh, A Day & Zimmermann Company
Addison, TX, United States
Technical Vendor Manager Direct Hire 100% Remote We are currently seeking a Technical Vendor Manager to join our team and take responsibility for managing our relationships with external technology vendors. In this role, you will play a crucial role in ensuring that our organization obtains maximum value from our vendor partnerships while maintain
Job Source: Yoh, A Day & Zimmermann CompanyCamillorentalhomes
Dallas, TX, United States
Reports to: Director of Field Operations Department: Maintenance Status: Full-time / Salary / Exempt Duties/Responsibilities: Required to submit weekly reporting to track KPI’s and approve larger expenditures within budget. Develop and implement strategies for preventative maintenance Ability to manage priorities and workflow. De
Job Source: CamillorentalhomesFacility Solutions Group, Inc.
Dallas, TX, United States
Facility Solutions Group, Inc. Vendor Specialist Dallas , Texas Apply Now 90 TX - FSG National Accounts - Dallas, TX Description Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology. Our mission is to consistently provide our customers with superior value through qu
Job Source: Facility Solutions Group, Inc.Facility Solutions Group, Inc.
Dallas
Vendor Specialist Job Details Job Location 90 FSG National Accounts - Dallas, TX Description Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology. Our mission is to consistently provide our customers with superior value through quality products, service, and support by contributi
Job Source: Facility Solutions Group, Inc.Dallas, TX, United States
About Crunchyroll
WE HELP EVERYONE BELONG. IT'S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
The Senior Vendor Manager, Customer Experience will assist with the daily management and oversight of Crunchyroll's vendor sites across the globe. You will oversee the customer support experience provided by our vendor partners, including process, service delivery, and continuous improvement. You will collaborate with the team and help us provide a top-notch customer experience to our anime fans and super-serve them.
Develop a long-term operational strategy and support model, and lead weekly/quarterly business reviews.
Manage and nurture relationships with Crunchyroll's Customer Experience vendors.
Manage the Customer Experience business support strategy to ensure the operations team is ready for launches, product, and service changes.
Work with Customer Experience Leadership to develop vendor management and vendor footprint strategies.
Assess and analyze vendor performance and goals, partnering with partners to define strategies to improve quality and operational efficiency.
Create, manage, and update contracts with vendors.
Collaborate with Knowledge Management, Learning & Development and Trust & Safety teams to manage vendor performance audits.
Partner with Workforce Management team to define important metrics that guarantee operations are staffed, in addition to holding vendors' accountable to the predetermined staffing requirements.
Collaborate with teams across all departments and levels of employees.
Stay up-to-date with Customer Experience technologies, industry trends, and best practices.
In the role of Senior Vendor Manager, Customer Experience, you will report to the Director, Customer Experience.
We are considering applicants for the location(s) of Culver City or Dallas.
About You
8+ years of experience in Customer Experience vendor management
Experience launching new and managing existing BPO operations
Experience working with offshore operations
Project management experience across several programs
Experience with Zendesk, Microsoft Office, and Google products
Experience using data to improve efficiency within the team
Experience working with globally distributed team members
About the Team
Do you love helping people? Do you love Anime? Come join our award-winning Customer Experience team and help us further build the best Customer Experience Team in the world! Our goal is to provide our fans with the absolute best customer experience. To us, any challenge is an opportunity to better super-serve our fans. If you're excited to make a positive impact on our fans' experiences, Crunchyroll is the place for you.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
Flexible time off policies allowing you to take the time you need to be your whole self.
Generous medical, dental, vision, STD, LTD, and life insurance
Health Saving Account HSA program
Health care and dependent care FSA
401(k) plan, with employer match
Employer paid commuter benefit
Support program for new parents
Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
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Email Alert for Senior Vendor Manager, Customer Experience jobs in Dallas, TX, United States
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