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CornerStone Technology Talent Services
fort worth, tx
Job Title: Service Desk Technician Location: Fort Worth, TX (Onsite) Pay based on experience: $20-$23/hr. Schedule: Must be able to work overnight and weekends CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Fort Worth, TX. As the Service Desk Technician, you will be responsible for being the initial p
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Job Source: Paul Mitchell SchoolsFidelity TalentSource LLC
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AZZ Corporate - Fort Worth, Texas
Service Desk Technician
About AZZ Inc.
AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of buildings, products and infrastructure that are essential to everyday life. AZZ Surface Technologies provides metal finishing services, from powder coating to electroplating, for corrosion protection of parts measuring less than an inch and components measuring up to sixty feet in length.
Position Description/Overview
AZZ has an exciting opportunity for a Service Desk Technician at our Fort Worth Texas corporate office. Reporting into the Service Desk Manager you will support day to day IT operations.
Duties and Responsibilities
Clearly communicate technical subjects and instructions to non-technical audience both in person and over the phone.
Manage user requests for support within time constraints defined by a service level agreement (SLA).
Document, research, identify, and attempt to solve technical problems on initial call and/or triage where appropriate for resolution.
Give users a feeling of personalized service and a quick and thorough resolution.
Perform basic technical support on endpoints (e.g., hardware, configuration, network connectivity, security, VPN, Terminal Services).
Perform general maintenance tasks; troubleshoot and repair computer systems and peripheral equipment throughout the organization.
Escalate service requests with management, vendors, and more senior technical resources as necessary to resolve problems.
Image desktop and laptop computers.
Ships and receives displays, computers, network equipment, and related materials.
Manage inventory of replacement parts, equipment, and software licenses.
Use an ITIL based work order tracking system.
Plan and manage travel to field offices for onsite maintenance.
Follow standard policies and procedures where documented.
Inventory and securely destroy decommissioned data storage devices.
Produce training materials and teach users in person and using remote collaboration tools.
Other duties as assigned by the Service Desk Manager.
Qualifications 5 years of experience in an end-user technical support role with more than 500 Windows workstations.
Excellent communication and people skills
Problem-solving, analytical, and team-working skills
Must be able to lift 50 lbs. unassisted
Must be able to travel internationally
Must be able to travel via airplane
Must have a valid driver's license
Must be willing and able to climb a standard 8 ft ladder
Must be able to communicate effectively in English
Experience working a standard service desk ticketing system
Experience answering incoming phone calls in a bullpen environment
Experience using multiple remote connection tools i.e. Remote Desktop, SCCM Remote Control, GoToAssist
Experience with video conferencing and collaboration tools ie Microsoft Teams, Zoom
Experience with User Management and Device Management inside Active Directory
Experience configuring VoIP phones
Experience supporting MFA
Experience creating job requirements for an outside contractor, remote hands, to perform
Minimum Education
• Associates degree required.
• Technical Support Certification (e.g., MCSA, A , CCNA) required
• Equivalent combination of education, certification, and experience will be considered.
Service Desk Technician jobs in Fort Worth, TX, United States
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