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Ombud
Denver, CO, United States
Company Description: At Ombud, we thrive on transforming complexity into clarity. As a progressive and fast-growing SaaS company, we offer innovative solutions that streamline collaboration and foster seamless workflows for a diverse client base. Our mission is to bring order to the chaos, delivering unrivaled context for decision-making that empo
Job Source: OmbudStrive Health, LLC
Denver, CO, United States
What You'll Do Consult and advise some of the most health systems and provider groups to drive transformational results. The Director, Client Success will be responsible for managing relationships with clients to deliver on Strive’s value proposition and identify and execute partnership expansion opportunities, renewals and renegotiations. Effect
Job Source: Strive Health, LLCAgentSync
Denver, CO, United States
Be part of the early foundational team by helping build AgentSync's Customer Success function! This is not your typical Customer Success role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ and IQ? Let's chat! AgentSync's Customer Success team will be our fastest growing organi
Job Source: AgentSyncPenn Foster
Denver, CO, United States
Director, Customer Success- Agency at Vivian Health Full-time- Remote At Vivian Health, we're transforming hiring and recruiting in healthcare. We're a positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help improve patient care and reduce healthc
Job Source: Penn FosterIntel
Denver, CO, United States
Intel Director Customer Success - CSMs Denver , Colorado Apply Now Intel is seeking a Director of Customer Success to manage CSM's, drive customer deployments, and expand revenue. This individual will balance a mix of operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall softwa
Job Source: IntelMoney Fit by DRS
Denver, CO, United States
About Us At Udemy, we're on a mission to improve lives through the power of learning. We're a leading global learning company and one of the world's largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywher
Job Source: Money Fit by DRSConfidential
Denver, CO, United States
Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers by defining the customer life cycles, road maps, and success plans, and leveraging customer data a
Job Source: ConfidentialConfidential
Denver, CO, United States
Director Customer Success Management About the Company Innovative cloud platform for web development & hosting Industry Computer Software Type Privately Held, VC-backed Founded 2015 Employees 201-500 Funding $200+ million Categories Apps Developer Platform Internet Software Information Technology & Services Design Professional Services Fashion Tex
Job Source: ConfidentialDenver, CO, United States
SUMMARY
The U.S. Center for SafeSport is a non-profit organization focused on ending all forms of abuse in sport. We endeavor to make athlete well-being the centerpiece of the nation’s sports culture through abuse prevention, education, and accountability.
POSITION SUMMARY
The Director, Customer Success leads business operations, customer acquisition, and account management service performance levels for the ‘Fee for Service’ or Customer Success online training for over 2,000 client organizations.
PRIMARY JOB RESPONSIBILITIES INCLUDE:
Oversees department’s client strategies to acquire and manage client retention, and provide consultation about the Center’s mission, course offerings, and onboarding options and processes.
Creates standards for client selection and organizational requirements that align with the Center’s educational training goals.
Works with VP, Growth & Partnerships to set client pricing standards and large partnership contract terms
Provides quarterly revenue forecasts and analysis, oversees department budget.
Partners with the Center’s technical team to deliver the best available options and processes for the Learning Management System’s service levels for customer training and department workflow and reporting needs.
Manages department’s support needs for business-critical processes.
Ensures contract approvals process through organizational guidelines, utilizing contract software, and manages legal compliance and adherence to the Legal team’s requirements to provide up-to-date contract terms and needs.
Trains and sets the account and operational assignments for a minimum of two staff members
Provides team and client feedback mechanisms for quality assurance standards and decisions.
Oversees and creates client documentation for onboarding, administrative training, system access features, and email communications to ensure optimal client experience.
Determines monthly and quarterly client reporting parameters and reviews and approves invoice documentation generated from clients.
Serves as lead on revenue recognition, third-party revenue reporting reviews, and deferred revenue processes with Accounting and Finance teams.
Directs enterprise-level accounts and third-party onsellers.
Other duties as assigned.
EXPERIENCE & QUALIFICATIONS
Required:
3+ years serving in a Learning Management System Customer Service/Success supervisory role.
5 years' experience in sales of educational programs, or marketing of training programs within a public or non-profit agency.
Experienced in the use of multiple software systems to track customer accounts, reporting, and goals. Experience in transferring technology and process controls.
Strong account management and organizational skills.
Ability to communicate effectively with wide range of audiences in both written and oral settings.
Successful experience working with teams in a highly collaborative environment.
Preferred:
Training in advanced operations techniques such as Lean Six Sigma processes and other operations certifications preferred
WORK REQUIREMENTS & ENVIRONMENT
Standard office equipment provided
Office environment in multi-story, dog-friendly building
Some night and weekend work hours
Some overnight travel required
WORK LOCATION – Denver, CO preferred, remote work possible
This is a full-time, exempt position. The starting salary range for this position is $100k - $115k, and will be commensurate with background and experience.
Benefits include PTO for vacation, sick and holidays; 6 weeks paid parental leave after 6 months of service; medical, vision and dental insurance options; employer paid life and disability policies; 401k with up to 5% savings match.
TO APPLY
Visit our applicant portal to submit your Resume and Cover Letter.
Applications submitted by Friday, May 17th, 2024 may receive priority consideration, the position may remain posted until filled.
Please direct all questions (not applications) to [email protected].
Pursuant to the Empowering Olympic, Paralympic, and Amateur Athletes Act of 2020 no applicant shall be considered within two (2) years of employment and/or board service of the USOPC or National Governing Body.
U.S. Center for SafeSport is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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Email Alert for Director, Customer Success jobs in Denver, CO, United States
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