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Amazon
Newark
Description At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine you
Job Source: AmazonConduent Business Services
Newark, NJ, United States
**Customer Experience Associate I** **Location(s):** Newark, NJ, US **Categories:** Call Center **Req ID:** 2022-57832 ****Job Description**** ****About Conduent**** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes f
Job Source: Conduent Business ServicesConduent Business Services
Newark, NJ, United States
**Customer Experience Associate IV** **Location(s):** Newark, NJ, US **Categories:** Call Center **Req ID:** 2022-57831 ****Job Description**** ****About Conduent**** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes
Job Source: Conduent Business ServicesConduent Business Services
, NY, United States
**Customer Experience Associate II** CAROUSEL_PARAGRAPH * Staten Island, New York * Call Center * 55898 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our
Job Source: Conduent Business ServicesNovartis AG
East Hanover, NJ, United States
325070BR **Associate Director, Customer Experience, Dermatology** Job Description 3.5 million people are affected by Hidradenitis Suppurativa (hi-drad-uh-NIE-tis sup-yoo-ruh-TIE-vuh) a chronic, debilitating, inflammatory disease, which affects up to 1% of the U.S. population. Hidradenitis suppurativa (HS) is a skin condition that causes small, pain
Job Source: Novartis AGTekfortune Inc
Jersey City, NJ, United States
10+ Years of experience in functional experience in Oracle Cloud / Oracle EBS Finance, Supply Chain, Procurement and Manufacturing - Cloud functional knowledge is a must 5+ years experience in Data Conversion from Legacy ERP to Oracle Cloud in the functional area - Supply Chain, Procurement and Manufacturing Good working knowledge of FBDI templates
Job Source: Tekfortune IncFiserv
Berkeley Heights, NJ, United States
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your cred
Job Source: FiservPwC
New York, NY, United States
Industry/Sector Not Applicable Specialism Functional & Industry Technologies Management Level Senior Associate Job Description & Summary A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving
Job Source: PwCNewark, NJ, United States
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Conversion-Customer Service Representative
Newark, NJ
$16.50/hr
$17.50/hr Bilingual Spanish
What you get:
Full-time Employment with Benefits day one including paid Holidays.
Paid Training
SUNDAYs OFF
Great Work Environment
Requirements:
Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent.
Must be able to submit to a background check
Must be able to work 10:15am-7:15pm M-F (one weekday and Sunday Off) every Saturday 7:45am-2:15pm
Summary:
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
What you will be doing:
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.
People who succeed in this role have:
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three weeks of paid training
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Customer Experience Associate I-Conversion jobs in Newark, NJ, United States
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