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Psomagen Inc
Rockville, MD, United States
Job Description Job Description GW DOC # G2023-04030 Customer Support Specialist Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we requi
Job Source: Psomagen IncU.S. International Development Finance Corporation
Washington, DC, United States
This position is part of the U.S. International Development Finance Corporation (DFC), Office of Information Technology. As an IT Specialist (Customer Support), you will serve as a Federal Service Desk Support Technician responsible for delivering exceptional technical support with a focus on executive and VIP customers. As an IT Specialist (Custom
Job Source: U.S. International Development Finance CorporationXometry
Silver Spring, MD, United States
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufa
Job Source: XometryPsomagen, Inc.
Rockville, MD, United States
GW DOC # G2023-04030 Customer Support Specialist Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generati
Job Source: Psomagen, Inc.Wilson Language Training
Washington, DC, United States
Customer Support Specialist Department: Customer Experience Location: Wilson Language Training is looking for a Customer Support Specialist to join the team. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assistin
Job Source: Wilson Language TrainingWork With Your Handz
Glenn Dale, MD, United States
Be the Voice of Exceptional Customer Service! Join Us as an Inbound Leads CSR. Our Baltimore-based, family-owned plumbing company is looking for a passionate and detail-oriented Customer Service Representative. As the first impression for our customers, you'll answer inbound calls, address inquiries, and provide top-notch support, directly impacti
Job Source: Work With Your HandzColumbia Technology Partners
Annapolis Junction
Job Description Job Description Description: Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for
Job Source: Columbia Technology PartnersOverseas Private Investment Corporation
Washington
Summary DFC ranked a Best Places to Work in 2022. This position is part of the U.S. International Development Finance Corporation (DFC), Office of Information Technology. As an IT Specialist (Customer Support), you will serve as a Federal Service Desk Support Technician responsible for delivering exceptional technical support with a focus on execut
Job Source: Overseas Private Investment CorporationAnnapolis Junction, MD, United States
Description:
Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues. Enter and track tickets for the requesting organization. Responsible for attending meetings that affect Help Desk Process and Procedures. Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer to ensure they are well informed of current status. Solve problems using documented Standard Operating Procedures (SOP)Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc. Provides support for the escalation and communication of status to agency management and global customers.
Qualifications: An active TS/SCI + FS polygraph
The candidate must have a Security+ CE certification.
0-5 years of experience
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service skills and the ability to work in a team-oriented, collaborative environment. Be sensitive to unique dialects as our customers may speak English as a second language.
Availability to work weekends and holidays. Willing to work evening shift from 1500-2300 Tuesday - Saturday. Training M-F, 0700-1500 for the first 4-6 weeks.
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
Customer Support Specialist jobs in Annapolis Junction, MD, United States
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