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Hospitality Concierge

Charlotte

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Job Description Job Title: WORKPLACE SERVICE AMBASSADOR

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Workplace Service Ambassador is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Manage and maintain all public areas, the ambassador will be the point of contact for reception and executive office.

Key Responsibilities:

Provide high-level internal and external customer support

Restock office, kitchen, and pantry supplies

Prepare and maintain conference rooms for executive and client meetings, align all furniture to ensure a welcoming look.

Set-up all conference rooms for new/continuing meetings

Ensure all trash is cleared at regular intervals of time

Maintain and report all maintenance related reports

Greet and welcome visitors with a smile, maintaining eye contact through the entire interaction.

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest

Coordinate luggage drop-off and pick-up

Ensure the cleanliness of all open work, lobby, and kitchen areas

Coordinate and arrange basic office equipment repairs and maintenance

Reconfigure floor space based on workplace events, move furniture, set-up conference rooms and public spaces when required.

Carry out instructions for security, fire, health and safety guidelines

Provide first-line support for basic office technology

Provide general administrative support

Interface with vendors (catering, AV, etc.) to provide seamless customer support

Respond to inquiries and anticipate customer needs

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications

Maintain a strong awareness of business activity and communicate all updates with your team members

Communicate and interact effectively with all other departments

Conduct opening and closing walkthroughs daily

Complete other duties as assigned

Preferred Qualifications:

A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard

The ability to work under pressure, while constantly interacting with visitors in a public environment

The ability to prioritize tasks and juggle many jobs simultaneously

Excellent listening and oral communication skills

Basic computer skills and knowledge of office technology / equipment

Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details

Discreet, ethical and committed to maintaining a high degree of confidentiality

A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain

Two to three years’ experience in a client service / housekeeping / porter or houseman role within a hospitality or corporate environment

The ability to move & lift conference furniture up to 50 lbs

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Flik Hospitality are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Company Description At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!

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