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CJ Corporation
McKinney, TX, United States
Job Description Client Support Specialists play a key role in supporting CJ’s advertisers and publishers. Client Support helps advertisers and publishers with a wide range of questions, from the basics of affiliate, to day-to-day management requirements, to advanced topics like reporting. Additionally, Client Support works with our Publisher Devel
Job Source: CJ CorporationOnbe
Dallas, TX, United States
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connec
Job Source: OnbeArteriors Home
Lewisville, TX, United States
Overview Passion, curiosity, and collaboration define our team of talented design enthusiasts. We often describe the Arteriors team members as a collective of creators and problem-solvers. They are entrepreneurial individuals with a restless spirit and a thirst for elevation, driven by an employee-centric culture that relies upon high expectations
Job Source: Arteriors HomeCanon U.S.A., Inc.
Dallas, TX, United States
IT Client Cloud Support Specialist Location US-NY-Melville | US-WA-Seattle | US-TX-Dallas | US-CA-Sacramento | US-DC-Washington, DC | US-NJ-Mount Laurel | US-GA-Atlanta | US-OH-Cleveland | US-MA-Cambridge | US-FL-Miami Company NT-Ware USA, Inc. Requisition ID 31826 Category Information Technology Position Type Full-Time About the Role
Job Source: Canon U.S.A., Inc.Emporium TPO LLC
Frisco, TX, United States
Emporium is a new wholesale origination platform that is dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, create a culture that is focused on exceptional customer service, and
Job Source: Emporium TPO LLCEmporium TPO LLC
Frisco, TX, United States
Emporium is a new wholesale origination platform that is dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, create a culture that is focused on exceptional customer service, and
Job Source: Emporium TPO LLCADP
Dallas, TX, United States
ADP is hiring a Client Support Specialist . Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environm
Job Source: ADPAmerican Heart Association
Dallas, TX, United States
Overview As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career. The American Heart Association has a great opportunity for a Client Support Specialist I, Professio
Job Source: American Heart AssociationPlano, TX, United States
Come grow with us! Marquis is the largest provider of data analytics software, services, and consulting to financial institutions in the world, providing scalable, results-driven marketing, sales and compliance solutions for over 30 years. Founded in the late 1980s, Marquis provides compliance, marketing and sales solutions for over 750 financial institutions. Independent surveys of our clients consistently come back saying what makes us different is our team.
Position: Analyst – Client Support Specialist
Location: Plano, TX
Position Description – Analyst – Client Support Specialist:
Resolving customer technical issues by obtaining information, identifying the problem and providing assistance.
Manage ticket queues and prioritize escalations based on established SLA's and resource availability.
Develop a thorough record, document, and track within the Support desk application problem-solving process, including seeing each issue through to final resolution.
Evaluate documented resolutions and analyze trends to prevent future issues.
Taking ownership tickets and seeing problems through to resolution.
Reporting on status updates and resolution status.
Handle multiple issues, organize calls with clients, document tasks and steps within tickets and see problems through to resolution.
Maintaining an energetic level of communication with internal team members and external customers.
Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multi-task and adjust quickly to change in a busy service center.
Prioritize and Escalate problems or requests (when required) to the appropriate staff.
Test deployed fixes to ensure problem has been adequately resolved
Develop a thorough understanding of our product and be able to communicate with customers through varying degrees of inquiries
Knowledge of popular personal computer software including Word, Excel, PowerPoint, and Outlook
Qualifications: Excellent oral and written communication skills
Skilled with HTML and able to recognize and implement quick fixes.
Familiarity with presenting online over GoToMeeting or WebEx, and zoom conference software
Knowledge of Credit Union/Banking industry a plus
Excellent Customer service, problem-solving and follow-up skills
Experience using CRM software
Computer literacy and ease with toggling between computer programs and Internet browsers
Perform unit and system level testing on applications with strong attention to detail
Good work ethics (Dependable and responsible, Positive Attitude, Adaptability, Honesty, Integrity, Self-Motivated, Strong Self Confidence, Professionalism)
You demonstrate great judgment and are eager to learn
Position Requirements MCIF software experience a plus.
Previous Saas Support experience a plus.
Experience utilizing a ticketing system (Zendesk, Jira, etc.)
Experience with SQL a plus
5 years Customer Service experience
Strong desire to learn.
Server and desktop knowledge
Ability to perform day-to-day IT functions such as adding users, establish access privileges, configure email accounts etc.
Must employ a good-natured team player attitude with a patient and helpful demeanor
Self-motivated with the ability to adapt and respond positively to ever-changing priorities
Client Support Specialist jobs in Plano, TX, United States
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