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Chapman Auto Group
Philadelphia, PA, United States
Description Chapman Nissan in South Philadelphia is looking to add to our very busy Internet Sales Department. We are looking for experienced, high impact individuals to add to our amazing team. Our department is fast paced and high volume and requires the same from our team members. We are a family owned dealership and treat our employees as such
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Job Source: Porter GroupPhiladelphia, PA, United States
Brief Description
Chapman Nissan in South Philadelphia is looking to add to our very busy Internet Sales Department. We are looking for experienced, high impact individuals to add to our amazing team. Our department is fast paced and high volume and requires the same from our team members. We are a family owned dealership and treat our employees as such. If you are looking for a fast paced work environment with caring people and room for advancement, look no further.
Duties And Responsibilities
Contact new and existing customers to discuss request and current promotions.
Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our store
Follow up with customers to ensure satisfaction and produce referrals.
Professional and has the ability to make a compelling introduction
Willing to participate in skills and product training
Multi-tasker and excellent customer service skills
Proven track record of meeting and exceeding goals
Proficient with computers, emails, smart phones and the web
Engaging in all training directed by the BDC Manager
Following the BDC scripts and guidelines on all inbound and outbound calls
Ensuring that all calls presented are answered promptly and professional
Acquire a complete knowledge of product information related to the makes and models of the dealership
Developing proficiency with all features of the CRM Software and associated products
Ensuring that all information entered into systems is consistent and accurate
Maintaining knowledge of coupons, direct mail pieces, and all advertising.
Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals
Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
Maintain the essential communication link between the client and the dealership
Ensure that all communications to and from the client are passed on effectively and quickly
Requirements
Job Requirement
Skills Required And Physical Demands
Excellent computer skills, including experience with in-house system, email and internet products.
Ability to communicate verbally and especially with written communication
Previous sales, automotive or customer service experience.
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BDR Chapman Nissan jobs in Philadelphia, PA, United States
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