SaaS Technical Support Engineer
Southampton, MA, United States
Our client, an exciting and rapidly growing SaaS company within the e-commerce industry is currently hiring for a SaaS Technical Support Engineer to join their team in Southampton. You will become an expert in their software platform to respond to customer queries by phone and email.
Responsibilities
Providing phone or email advice to clients on how to accomplish their goals in our platform
Investigating and problem-solving client issues with our platform and content built in HTML, CSS and JavaScript
Training and explaining the platform to customers
Onboarding new customers
Requirements
Preferably 2 years' experience in a similar role
Solid and demonstrable HTML and CSS experience
Strong written and verbal skills
Friendly and helpful demeanor
Excellent attention to detail
Javascript or other programming experience would be advantageous
Experience of digital or email marketing is desirable
This is a full-time, permanent position working Monday-Friday. Our client offers flexible working although travel to their office in Southampton will be required periodically.
Our client offers an excellent remuneration package and excellent career progression prospects.
Please apply online to be considered.
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