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SaaS Technical Support Engineer

Southampton, MA, United States

Our client, an exciting and rapidly growing SaaS company within the e-commerce industry is currently hiring for a SaaS Technical Support Engineer to join their team in Southampton. You will become an expert in their software platform to respond to customer queries by phone and email.

Responsibilities

Providing phone or email advice to clients on how to accomplish their goals in our platform

Investigating and problem-solving client issues with our platform and content built in HTML, CSS and JavaScript

Training and explaining the platform to customers

Onboarding new customers

Requirements

Preferably 2 years' experience in a similar role

Solid and demonstrable HTML and CSS experience

Strong written and verbal skills

Friendly and helpful demeanor

Excellent attention to detail

Javascript or other programming experience would be advantageous

Experience of digital or email marketing is desirable

This is a full-time, permanent position working Monday-Friday. Our client offers flexible working although travel to their office in Southampton will be required periodically.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.

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SaaS Technical Support Engineer jobs in Southampton, MA, United States

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