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Longwood University
Chicago, IL, United States
. This may cause Handshake to work improperly. Janos is currently seeking an Order Processing Specialist to become the newest member of our Customer Support Team located at the Janos Technology Business in Keene, NH. Responsibilities: The Order Management Specialist will be responsible for taking inbound calls from customers and providing them wi
Job Source: Longwood UniversityDigital Direction
Chicago
Job Description Job Description Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environm
Job Source: Digital DirectionClae Goldman Team
Forest Park, IL, United States
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll l
Job Source: Clae Goldman TeamGold Coast Collective
Chicago, IL, United States
Customer Service Specialist Now Hiring! Full-Time Hours / On-Site Position / Chicago, IL We're preparing for a busy fall of representing brands throughout Chicago and are looking to meet with people who have experience working with customers face-to-face. We'll be bringing 4-5 people on board over the next few weeks, so if you like human interact
Job Source: Gold Coast CollectiveLAUNCH Technical Workforce Solutions
Wood Dale, IL, United States
Customer Service Associate We are currently looking for a 1st shift Customer Service Associate to join our team in Wood Dale. Our company is a large ink machine/cartridge manufacturer and distributor for custom label printing machines. Pay is $20-$25p/hour and this will be a long term role. This candidate will be able to work remote, but if th
Job Source: LAUNCH Technical Workforce SolutionsVolta Inc.
Chicago, IL, United States
**Customer Service Specialist** at Volta Charging Chicago We are seeking a **Customer Service Specialist** to join our **Service Operations** Team. Service Operations mission is to maintain the most beautiful stations with the highest uptime in the EV charging industry, and to support our electric vehicle drivers. At Volta were on a missi
Job Source: Volta Inc.Charger Logistics Inc.
Chicago, IL, United States
**Customer Service Specialist** * / * Chicago, IL * Job Title: * Customer Service Specialist * Location: * Chicago, IL * Category: * Customer Service * Experience: * Entry-Level **Job Description** Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best
Job Source: Charger Logistics Inc.Fay Servicing, LLC
Chicago, IL, United States
** Customer Relationship Management Specialist** **Job Category****:** Fay Financial **Requisition Number****:** CUSTO02797 Showing 1 location **Job Details** **Description** **About Fay:** **Fay Financial**, originated in 2008, is a **full-scale real estate services company** that offers mortgage servicing, property renovati
Job Source: Fay Servicing, LLCChicago, IL, United States
**Customer Service - Order Management Specialist**
**Location:** Chicago, IL, US, 60606 + Supports order management processes & activities for Glanbia Nutritionals sales organizations worldwide
+ Requires engagement in all customer service projects, escalations and investigations
+ Must be able to resolve significant business challenges using independent judgment while balancing the customers request and Glanbias values
+ Accountable to provide timely escalation support
+ Possesses a strong understanding of the manufacturing supply chain and contract manufacturing (CM) supply/ship process
+ Monitors team orders from creation to delivery and works with production, quality, supply chain and other functions to avoid delays/customer disruption
+ Builds quality, long-lasting business relationships with internal & external customers
+ Ensure order management reports are reviewed daily and proper action is taken to resolve order issues
+ Is a part of the global governance team which reviews customer orders and sales data monthly
+ Performs incident management of business impacts and root-cause investigation to identify solutions and implements process changes where needed.
+ Participates in all business relevant meetings and investigations as a top priority
+ Understand sales objectives and goals to assist with deliverables and driving revenue
+ Work with Sales Managers and customers as needed with budgeted forecasted manufacturing volumes as relates to order management.
+ Works side-by-side with sales teams to support all levels of Order-to-Cash requirements
+ Work with Sales and customers on an as-needed basis assisting with budgeted forecasted product volumes as relates to product availability and order management
+ Provided weekly status reports for sales and administration
+ Work with Finance teams to prioritize shipments coming due that are on credit hold
+ Work with Shared Services teams to resolve invoice pricing discrepancies due to incorrect pricing, discounts, freight charges, etc. authorizing and processing the appropriate customer credits
+ Ensure customer credit support by the timely management of product return requests, damaged product claims and issuance of customer credits/debits
+ Confirm/acknowledge 100% of orders confirmed within 24 hours
+ Data accuracy goals >98% of orders error free (strive for zero)
+ Adhere to all other service metrics, such as SAP audit trail compliance (order status text) and timely complaint resolution
+ Respond to order status inquiries in a timely manner and if delayed, update the customer and/or sales team appropriately
+ Quickly adapt to business needs and requirements as they change
* ***Plans and Aligns***: Excellent organizational and time management skills. Ensure immediate and appropriate actions are taken to support our customers and business partners.
* ***Action Oriented***: Must be able to prioritize, organize and work independently with minimal supervision and remain productive at all times.
* ***Collaborates***: Ability to professionally and effectively interact with all levels of employee/personnel and customers (internal & external). Must be able to work in a team environment and possess problem solving skills.
* ***Communicates Effectively***: Excellent interpersonal and professional communication skills both written and verbal. Ability to write routine reports and correspondence and to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
* ***Drives Results***: Must be results focused and oriented toward accomplishment of team and organizational goals. Develop a strong understanding of our customers, processes, products and system tools.
Familiarity with ERP/MRP order processing systems, SAP *preferred* *
* Familiarity with CRM system such as SalesForce, SAP CRM, Clarify, Siebel, etc. *preferred*
* Ability to compute rate, ratio, and percent and to create and interpret bar graphs
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Customer Service - Order Management Specialist jobs in Chicago, IL, United States
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