Executive Director

Charlotte, NC, United States

Description

The Executive Director (ED) serves as the leader of the community, overseeing all day-to-day operations and ensuring residents are receiving exceptional care and service. As a liaison for Singh with staff, residents, families, vendors, providers and the State, this position must communicate effectively, exercise patience and understanding, and quickly resolve problems and conflicts that arise daily. The ED thrives on providing a high level of customer service and leading a strong team of department heads. It is the responsibility of the ED to coordinate all of the moving parts of the community to deliver the best possible experience to all of its residents. This position reports to the Regional Director of Operations and is part of the Administrative team. Our EDs are the leaders of our Waltonwood communities, working each day to cultivate a community where our residents and associates can grow and thrive, developing bonds and memories that will last a lifetime.

The Administrative Department is the backbone of the community, ensuring day to day operations are running smoothly and that our residents are happy and safe in their homes. They work closely with all departments in the community, advocate on behalf of the residents, and solve any problems that arise. Staying upbeat and positive, exhibiting dedicated customer service and teamwork, and executing follow-through are critical to meeting the needs of our residents.

Main Job Tasks and Responsibilities:

Oversee the daily operations of all community departments, working closely with community department heads to ensure resident, family, and associate satisfaction.

Lead and manage the community department heads and fill in for open department head positions whenever needed. Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community.

Continuously motivate associates throughout the community to perform at a high level.

Work collaboratively with stakeholders throughout the company, including the Regional Director of Operations and members of the regional support team, on total quality management.

Meet personally with community residents and families to discuss and/or resolve customer concerns/comments/preferences.

Maintain and ensure ongoing compliance with all state, local and federal regulations.

Prepare budgets and manage revenue, net operating income, and other key performance indicators. Provide reports on occupancy, community financial performance, and other key indicators.

Act as a sales leader in the community, reviewing sales strategies with the marketing team, as well as providing community tours and building rapport with current and prospective residents daily.

Maintain the property to our highest standards, including ensuring apartments are move-in ready by addressing issues head on.

Work within and ensure and ensure Department Head leaders are using various systems and software including (but not limited to) property management software, payroll software, talent management systems, and associate scheduling software.

Assist with all other duties as assigned by the Regional Director of Operations.

At Waltonwood, we are all a part of a team who are here to serve the residents living in our communities. Our residents count on us every hour of every day. As such, we expect all associates and Department Heads alike to be willing to lend a helping hand to co-workers, direct reports, and supervisors, whether it is in their specific department or another unrelated to their day-to-day responsibilities. Department Heads need to keep the best interests of the residents and other associates in mind, and be an active participant in accomplishing team, community, and company goals. This is all a part of leadership. Our Department Heads are leaders in our communities and organization as a whole. We expect our leaders to lead by example, demonstrate integrity and character, lead innovation and change, while inspiring and developing associates throughout the organization.

Competencies:

Passion for Seniors - Feels strongly about working with the senior population. Has a drive to go above and beyond for seniors. Typically, this comes from a personal experience or prior work experience in a senior citizen setting.

Customer Focused - Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining trust and respect of customers.

Work Ethic - Places value on hard work and achieving goals. Takes pride in work related activities, tasks and responsibilities. Acts professionally, respectfully, and is dedicated to work. Takes accountability and responsibility for their work and work related tasks.

Integrity and Trust - Does what they say they will do, does not take the easy road, and does not misrepresent themselves for personal gain. Always does the right thing, even when it does not benefit themselves directly.

Job Requirements:

Bachelor's Degree in General Business, Management, Health Administration, or other related field. Master's Degree preferred.

5+ years of previous experience working as an Executive Director of a senior living community or other executive management experience is preferred.

Certified Assisted Living Director, or equivalent (based on state certifications and requirements)

Excellent time management skills and ability to multi-task and stay organized.

Able to work weekends and holidays as needed, sharing the Manager on Duty responsibilities.

Physical Requirements:

Constant use of manual dexterity, auditory and visual skills and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Ability to follow written and oral instructions and procedures.

Ability to reach, bend, twist, squat, kneel, push and pull.

Ability to lift/carry up to 30 pounds.

Ability to perform repetitive movements including simple grasping, pushing, pulling and fine manipulation.

Occasionally sitting, with frequent standing and walking.

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