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NetJets & EJM
Columbus, OH, United States
Purpose of Position The Service Desk Analyst, Associate contributes to the delivery of excellent experiences while providing quality customer support, IT support and quality resolutions. These responsibilities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, do
Job Source: NetJets & EJMExecutive Jet Management
Columbus, OH, United States
Select how often (in days) to receive an alert: Area of Interest: Information Technology Location: Columbus, OH, US, 43219 Purpose of Position We’re looking to add a high-impact engineer to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for the leader in private avi
Job Source: Executive Jet ManagementNetJets & EJM
Columbus, OH, United States
Purpose of Position We're looking to add a high-impact engineer to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for the leader in private aviation. You will contribute to multiple projects (green-field, brown-field, and retrofits) simultaneously, from concept realiza
Job Source: NetJets & EJMNetJets & EJM
Columbus, OH, United States
Purpose of Position We're looking to add a high-impact engineer to our team. In this role, you will collaborate with internal and external teams to design high-quality, cost-effective solutions for the leader in private aviation. You will contribute to multiple projects (green-field, brown-field, and retrofits) simultaneously, from concept realiza
Job Source: NetJets & EJMNetJets
Columbus, OH, United States
Purpose of Position The Developer/Analyst, Senior role works in the Information Technology organization and is responsible for developing, testing, debugging, and supporting new software or enhancements to existing software. In this role, you will work closely with business and technology stakeholders, internal technology teams and external techno
Job Source: NetJetsNetJets
Columbus, OH, United States
Purpose of Position Are you a curious and passionate engineer who desires to drive innovation in software and applications for the undisputed leader in private aviation? Do you want a high level of ownership in solving complex problems? Does the challenge of designing software that leverage groundbreaking automation for airline operations, custome
Job Source: NetJetsCareerBuilder
Columbus, OH, United States
Purpose of Position The Technical Solutions Analyst, Sr. is a key role within a specific business unit and works within the business to provide execution guidance for specific business processes or technology changes. This resource will provide insight and direction, with minimal guidance, for delivery of business process changes and for technolog
Job Source: CareerBuilderNetJets & EJM
Columbus, OH, United States
Purpose of Position The Incentive Program Specialist, plays a crucial role in supporting, designing, implementing, and analyzing incentive programs aimed at enhancing department and employee performance, engagement, and overall satisfaction across the Flight Center This role requires strong analytical skills, a deep understanding of compensation s
Job Source: NetJets & EJMColumbus, OH, United States
Purpose of Position The Service Desk Analyst, Associate contributes to the delivery of excellent experiences while providing quality customer support, IT support and quality resolutions. These responsibilities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, and resolution. The Service Desk provides 24x7x365 level 1 and level 2 support to internal NetJets team members. As the face of IT and the intake for all IT teams, supported areas/focuses include end user software, end user hardware, mobile devices, enterprise & business applications, telecommunication devices, etc.
Tasks and Responsibilities Participate in all Service Desk core responsibilities of remote support (phone & ticket queue) and onsite support (kiosk).
Provides excellent customer experiences while supporting the NetJets technical environment.
Provides accurate and complete resolutions for known technical issues, and progresses/escalates issues appropriately when outside of Service Desk scope.
Ensures follow up on all tickets, confirming successful resolution with end user prior to closure.
Utilizes and contributes to Service Deak knowledge management. Consistently research knowledge management when triaging incidents. Identifying gaps within our current knowledge management system and create knowledge articles to fill those gaps.
Accurately creates and maintains system user accounts and access as defined.
Participates to Service Desk team meetings and activities.
Participates in Service Desk projects and campaigns when assigned.
Able to be flexible to assist in coverage during peak times, vacation/sick coverage
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Education Associate's in Information Technology or Engineering Certifications and Licenses Years of Experience 0-2 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs) Minimum of 1 year experience in Service Desk and/or technical support environment.
Minimum of 1 year experience in a customer focused support environment.
Experience with a ticket management system.
Strong verbal and written communication skills, ability to support, partner with, and communicate with a diverse audience.
Strong listening, questioning, and customer service skills.
Ability to remain professional during stressful, high tension, and conflict situations.
General experience supporting industry standard softwareand applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chrome, Microsoft Edge, Remote Desktop Connection, Genesysetc.
Familiar with end user hardware, includes Dell laptops/desktops, Mac laptops/desktops, large & small office printers, common computer accessories, etc.
Familiar with common network support related to LAN/WLAN
Good problem-solving and critical thinking skills. Ability to accurately triage incoming support incidents, identify the paths to resolution, and provide good notes and communication to end users and partnering teams.
Ability to work well and contribute in a team environment and execute individually, is able and eager to learn.
A+ Certification preferred
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Service Desk Analyst, Associate (NJUS) jobs in Columbus, OH, United States
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