Operations Manager

Woodinville, WA, United States

Operations Manager for Woodinville:

Are you looking for an employer that will invest in and help YOU grow as an individual as we grow as a company? Do you take pride in the work you produce, no matter the task?

PuroClean of Redmond would like to meet with you! We have an opening for an Operations Manager looking for a full-time opportunity to help us grow and train our next round of individuals.

PuroClean is a leader in emergency property restoration services, helping our customers overcome the devastating setbacks caused by water, fire, and mold damage. More on us later... We want to know about you!

WHAT YOU ARE LOOKING FOR

Our mission statement is to “Improve Quality of Life” and no, that doesn’t just mean the management team. Of course, it starts with our team members, but it goes further than that. This mission carries over to your families, our customers, and our surrounding communities.

As an Operations Manager, you are looking for a company that values your hard work. You seek excellence and want to be rewarded for that.

You have a high degree of integrity and expect your employer and coworkers to have the same.

You enjoy being a part of a collaborative team where everyone’s opinions are respected. You hold yourself and your team accountable.

You want to make a difference in our community. Whether it’s going above and beyond for our customers or occasionally volunteering your time, you enjoy helping others and love putting a smile on people’s faces

ABOUT THE PUROCLEAN OF REDMOND FRANCHISE

As an independently owned Franchise, we treat our entire team like family. We know you’re probably thinking, “Everyone says that!” but our mission statement and core values speak for themselves.

Excellence: We expect the highest quality of work from ourselves and are always looking for new ways to help us stay on top. We send our team to IICRC classes to gain certification and knowledge to better serve our customers.

Integrity: We do the right thing even when nobody is watching. We are human; of course, we make mistakes, but we are always honest and own up to them.

Teamwork: We know we can’t achieve our goals without a unified team that takes pride in their work.

Giving Back: We strive to make a positive impact in our community by helping our customers, our community, and our families. We seek out opportunities to volunteer for great causes within our local community!

Responsibilities:

Create repeat customers by exceeding their expectations for quality and delivery of disaster restoration and cleaning services.

Exceed company targets for client/customer satisfaction.

Exceed company targets for quality ratings.

Exceed company targets for COGS and Direct Labor cost performance.

Exceed company targets for cash flow.

Maintain production capacity through adequate staffing, equipment, and supplies management.

Prepare the annual Operations budget as part of the business planning process.

Maintain efficient and accurate flow of production documentation from the field to administration.

Development of strategic goals and business objectives for the Operations function.

Hire, train, develop, discipline, and discharge Operations employees.

Determine requirements and execute the evaluation process for subcontractors.

Track the financial, and overall, performance of individuals, jobs, and production departments.

Maintain appropriate inventory of production supplies and materials.

Schedule and oversee maintenance and repairs to all production equipment and vehicles.

Facilitate the smooth transition of management succession within the Operations function through assessment, training, and development of the operations staff.

Provide seamless implementation of appropriate new technology as it pertains to the delivery of services.

Assign new projects to Estimators and Project Coordinators.

Negotiate with subcontractors and suppliers.

Additional Duties and Responsibilities

Facilitate meetings with employees.

Support continuous improvement in operating processes and procedures.

Network with executives in similar positions.

Attend trade shows and industry organization events as required.

Decision Rights and Authority

Hiring and discharge of operations personnel.

Development of strategic goals and objectives related to the operations function.

Purchases within the budget established in the strategic plan.

Determine the criteria and performance level that is used in the selection and evaluation of subcontractors authorized to work on company projects.

Performance Competencies

Integrity Ironclad – Does not cut corners. Puts the interests of the business above self. Earns trust of co-workers. Intellectually honest, doesn’t play games.

Oral Communication The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small, and large group situations. Adaptable and able to think on his/her feet.

Written Communication Writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.

Team Building Achieves cohesion and effective team spirit with subordinates. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.

Planning and Organizing Participates in setting the strategic direction for the organization, understands the implications for the Operations functions and fit with the other departments. Coordinates plans with other managers and executives.

Excellence Sets high, “stretch”, standards of performance for themselves and their organization. Demonstrates low tolerance for mediocrity. Encourages individual initiative.

Coaching Actively and successfully trains people for their current assignments. Coaches and develops employees for promotion into positions in which they succeed. A people builder.

Adaptability The individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.

Dependability The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

Safety and Security The individual observes safety and security procedures and uses equipment and materials properly.

Technology The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

PERKS OF THE JOB

We pay 100% of your medical, eye, and dental insurance.

Paid Training – We will pay for you to get IICRC Certifications.

Simple IRA matching 3% right away.

Major Holidays paid after 90 days of employment.

1 week of Vacation time after 1 year of employment, 2 weeks after 5 years.

ADDITIONAL BENEFITS

1 Hour of Paid Sick time for every 40 hours worked.

Life and Disability insurance is available.

Working Conditions

Operations Manager’s work includes a variety of duties ranging from site assessment of damaged property, traveling to and meeting with customers and clients at their facilities, reviewing progress of ongoing projects, and inspection of completed work. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.

· Noise level in the work environment is usually quiet.

Compensation depending on experience

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

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