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Platform Technology Lead, Business Technology, YouTube

Los Angeles, CA

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Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of experience in product or systems development/administration for support operations or customer/enterprise CRM support environments.Preferred qualifications:Experience with SQL, database engineering, scripting, C++, Java, and other languages that construct and parse messages.

Knowledge of user experience principles and a user-oriented approach to problems.Ability to build relationships with business and engineering stakeholders, and be data-driven and analytical.Ability to deepen technical and functional skills in an ever-changing, cross-platform environment.

Excellent written and spoken communication skills.Passion for learning and development.

About the job The Business Technology team is a part of YouTube Global Operations. We focus on ensuring the YouTube business organization can evolve. We provide the tools and systems that deliver the information, capabilities, and insights necessary to help our partners and YouTube continue to grow.As a Platform Technology Lead, you'll manage the capabilities of our core systems that power the YouTube support experience for automation and efficiency. You will be the trusted subject matter expert to manage and maintain the overall support ecosystem through technical expertise and consultation for system administration. You'll work with cross-functional teams to resolve requests and help manage the YouTube support experience and operations.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together. Responsibilities Partner with business teams to understand and resolve their support infrastructure and configuration needs.Deliver the implementation logic, configuration, testing, maintenance, and troubleshooting of YouTube support infrastructure, and manage systems and data integrity for scale.Drive improvement to the support administration infrastructure through documentation, new processes, feature advocacy, and automation.Ensure transparency around systems development/configuration, providing key information to communicate and educate the business on capabilities and opportunities.This role may also be located in our Playa Vista, CA campus.

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