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Marriott
Peabody, MA, United States
Additional Information Must have weekend availability, Pay: $20.25/hour Job Number 24077182 Job Category Rooms & Guest Services Operations Location Boston Marriott Peabody, 8A Centennial Drive, Peabody, Massachusetts, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs a
Job Source: MarriottEmbassy Boston Logan
Boston, MA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Embassy Boston LoganAccorHotel
Boston, MA, United States
Company Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitm
Job Source: AccorHotelThe Colonnade Hotel
Boston, MA, United States
Do you enjoy meeting people from all over the world? Are you passionate about making a difference in other people's lives and do you want to be a part of a team that shares your passion? Please apply for the opportunity to join a Four Diamond Luxury Boutique Hotel in the heart of Back Bay where your passion and dedication to service will be rewarde
Job Source: The Colonnade HotelOcean Havens
Boston, MA, United States
Boston Yacht Haven Inn & Marina is currently seeking a full-time Guest Service Agent/Front Desk Agent. The Guest Service Agent is responsible for: -maintaining and promoting hospitality at all times -checking in and out guests from the inn & marina softwares -providing restaurant recommendations and concierge services -making reservations -answerin
Job Source: Ocean HavensLa Quinta Boston - Somerville
Somerville, MA, United States
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America
Job Source: La Quinta Boston - SomervilleMassachusetts Employer
Cambridge, MA, United States
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local rec
Job Source: Massachusetts EmployerAimbridge Hospitality
Norwood, MA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityBoston, MA, United States
Club Quarters Application- US
Reports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desks' responsibilities and other duties as requested by the Senior Guest Service Manager. This position is Full time and flexible.
Specific Duties
Provides optimal guest satisfaction by offering professional and efficient service through guest interaction.
Responsible for all aspects of operating the front desk.
Handles guest requests in a timely manner
Handles all phone calls to the front desk in a professional and courteous manner
Greet all arriving guests with a warm and sincere welcome
Communicates guest needs to appropriate departments to ensure guest satisfaction
Interacts directly with guests on all front desk issues i.e. reservation, billing inquiries, concierge duties, etc.
Handles and responds to all guest complaints received at the front desk communicating to the FOM as needed
Assists co-workers and works as a team to create a positive environment for guests and staff
Monitors arrangements for all V.I.P., Special Attention and Long Stay guests
Makes appropriate decisions, analyze situations and react accordingly when the hotel operation is affected
Remains calm and authoritative in fire & safety issues.
Proficient in the use of SMS and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely manner; knowledgeable of procedures related to the front desk operation
Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.
Attends departmental meetings and/or events for the front desk and hotel as requested by the FOM
Responsible for cash drawer assigned amount and cash handling
Supervises Guest Service Representatives duties for guest requests
Balances room inventory for arrivals daily to maximize room revenue as per policy
Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels, etc.
Provides reservation services when required
Perform any other duties as requested by the FOM or Hotel Manager
Perform night audit shift as needed.
Job Requirements
Flexible Schedule. Must be Customer Service oriented. Must be able to work AM, PM, overnight shifts, holidays and weekends.
Other details Job Function Reception
Pay Type Hourly
Apply Now
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